What You’ll Do:
Responsible for providing superior customer service, on-time service delivery and maximizing the profitability for a higher revenue dedicated account with approximately 30+ trucks and/or 30+ drivers; position can be located either onsite at a customer’s or USX designated location. This includes driver, office and customer related issues. Creates a sense of partnership between the customer and USX.
Manages all aspects (e.g., resolving complaints, reviews, payroll, home time, terminations) related to drivers and office employees and ensure all company policies & procedures are adhered to. Account Manager II has a greater scope of responsibility as it relates to a higher revenue account which can translate into an increased number of loads, trucks and drivers.
Ensures all fleet maintenance programs are current on tractors and trailers.
Develops a sense of trust and integrity with the customer.
Accounts for all shipments via a weekly service report.
Actively engages with necessary USX departments (e.g. billing, etc.) to ensure smooth operation for the dedicated account.
Reviews all credit collection and aging reports to increase cash flow.
Ensures equipment and drivers are in place to provide on-time service and meet the demands of the customer.
Analyzes volume figures to forecast surges in business.
Manages all aspects of document control as it relates to the account.
Seek appropriate guidance from leadership on matters that could negatively impact USX financially.
Rotational off-site on-call duty, nights/weekends.
Assist Regional Operations Manager while out of the office and with Account-wide projects as needed.
Provide support when other Account Managers are out of the office or as positions are being filled.