The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.  Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do .  
PLEASE NOTE - You must reside in Costa Rica to be considered for this position. Candidates living in other countries cannot be considered at this time.

The Implementation Manager is responsible for day-to-day operations of Implementation consultants, implementation specialists, and project managers. They ensure the delivery team is assisting clients in maximizing their use of Granicus products and services, along with leading and executing some of the team’s most complicated and large-scale technical implementation projects. Confidently leading and promoting a high-performance culture emphasizing empowerment, quality, productivity, and goal attainment are foundational principles. Expert knowledge of industry, product best practices with enthusiasm for client success. What your impact will look like hereOversee Implementation projects – including execution, delivery, quality assurance, reporting and contract compliance 
Provide expertise as a trusted advisor and coach to individual contributors, team-adjacent resources, clients and partners 
Act as a client feedback conduit to the Implementation Services leadership while maintaining a positive and proactive approach to executing client initiatives, anticipating client needs and guiding decisions based on data and best practices  Oversee resource assignments to enable successful implementation of Granicus products within the scope of contractual commitments  
Advocate and evangelize “best practice” approach to initial account set ups, and long- standing clients alike to ensure long term success and value for all clients 
Review and discuss active implementations to ensure resources meet client specific missions and solve core challenges around effective, efficient and engaging communications  
Collaborate with the Customer Support, Customer Success, Sales, Solutions Consulting and Product Management teams to represent client voice and move team initiatives forward 
Create a culture that secures high client satisfaction, growth and reference-ability 
Provide key performance metrics to leadership team, highlighting important trends, events and opportunities 
Assist with complex customer escalations to ensure Granicus and the customer understand their roles and responsibilities in resolving any issues  

You will love this job if you have1-2 Years experience managing a team
Experience implementing and managing complex technical projects with large government organizations 
Passion for public sector success 
Client focus – ability to understand what drives customer needs and align to business objectives 
Experience as a key contributor and leader on virtual teams delivering at high volume, high prominence projects in a fast-paced virtual environment 
World-class problem-solving skills with proven de-escalation skills 
Excellent communication skills in all formats with high velocity  
Successful management of a delivery team in both project execution and culture Security Requirement:   Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! 
Security and Privacy Requirements-     Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.-     Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.
The Team- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.
The Culture- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to bea part of our journey.- A few culture highlights include – Employee Resource Groups to encourage diverse voices- Coffee with Mark sessions – Our employees get to interact with our CEO on very important andsometimes difficult issues ranging from mental health to work-life balance and current affairs. - Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employeepopulation 
The Impact- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact .
Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.