Requisition ID # 163463 

Job Category: Compliance / Risk / Quality Assurance 

Job Level: Manager/Principal

Business Unit: Gen Counsel, Ethics, Risk & Compliance

Work Type: Hybrid

Job Location: Oakland

 

 

Department Overview

The Information & Records Governance (IRG) organization is an enterprise-wide program advancing the information and records management program maturity of the company and Functional Areas (FA) through implementation of compliant, efficient, and systematic controls for the creation, receipt, maintenance, use, and disposition of information and records.
IRG is responsible for transforming PG&E’s information and records management practices to ensure compliance with laws and regulations, reduce risk, and promote safe and effective business operations. IRG is responsible for policy, strategy, and guidance for information and records assets, and for monitoring compliance and supporting development of consistent and integrated processes that promote the responsible management of the information lifecycle to further PG&E’s immediate and future regulatory, legal, and operational requirements.
 

 

Position Summary

The IRG Operations & Support Manager position will report to the Director, Information Governance and manages a team responsible for PG&E’s physical records operations, corporate archives, information and records management support and training for Functional Areas, Information Governance (IG) maturity support, site monitoring, IRG liaison program, etc. The incumbent is expected to continually strategize on IRG’s support model, responding nimbly to internal and external factors affecting the priority and focus of Functional Area support needs.

 

This position is hybrid, working from your remote office and your assigned work location based on business need. 

 

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. 

 

A reasonable salary range is:

Bay Area Minimum: $126,000
Bay Area Maximum: $200,000
 

 

Job Responsibilities

•    Manages a team of supervisors, records analysts, and archivists supporting IRG’s physical records operations, archives, and support operations.
•    Monitors company and Functional Area policies and initiatives and implements projects and initiatives in response and in support of information governance maturity. Develops remediation plans in response to findings including non-conformances related to records.
•    Supports Functional Area initiatives impacting the records and information lifecycle, working closely with IRG peers to align guidance and solutions. Supports development of Functional Area records management practices and processes that are aligned with overall company records management guidelines, policies and objectives.
•    Supports Information Governance and PSEMS Element 11 maturity assessment program including the support of Functional Area remediation efforts addressing non-conformances and other action items.
•    Continuously improves upon IRG’s customer support model, ensuring the operations and support team is providing the right types of service at the right time.
•    Assesses the need for and oversees the delivery of targeted training programs designed to further educate employees on information and records governance standards and procedures.
•    Manages IRG support for litigation and legal holds, discovery, and data requests.
•    Manages vendor relationships and contract renewals. Ensures compliance with standards regarding offsite storage and shred management. 
•    Liaises with peers and leaders in Functional Areas to further IRG objectives and initiatives. Reports on maturity and other metrics to leaders. 
•    Implements LEAN principles to optimize processes, eliminate waste, and continuously improve operations
•    Manages team budget and short-term and long-term planning. 
•    Manages staff to accomplish results through effective recruitment and selection, training and development, performance management and coaching, and rewards and recognition. 

 

Qualifications

Minimum
•    Bachelor’s degree in Business, Library and Information Systems, Information Technology, Legal Studies, or related discipline or equivalent experience
•    8 years related experience in information and records management including 3 years managing a team of professionals 

Desired

•    Master’s degree (Business, Library and Information Systems, IT, or related discipline) 
•    CRM, IGP, or other related certifications 
•    Experience in the utility industry
•    Experience with design, development, and implementation of department initiatives and programs
•    Membership with ARMA, AIIM or other related organizations
•    Leadership experience including employee development and coaching
•    Excellent verbal and written communication skills
•    Excellent analytical and problem-solving skills
•    Offsite storage vendor management experience
•    Proficient in managing budgets and forecasting
 

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