MANAGER, INFORMATION SYSTEMS (IS) III WHAT IS THE OPPORTUNITY? Directs, manages and coordinates resources to meet data processing and/or systems objectives, including design, installation, on-going maintenance, enhancements and account management activities for diversified colleague groups. Directly and through subordinates, manages projects and directs staff in providing maximum services in terms of quality and quantity within the specified budget and applications and product evaluations to improve the profitability and efficiency of the colleague group. What you will do Directs, manages and maintains data processing and/or systems and ensures the quality of work performed and accuracy of output; manages systems projects to meet target date, quality and budget objectives. Directs account management efforts ensuring maintenance of appropriate service levels in support of business assistance objectives and profit goals for assigned systems. Oversees the completion of all assigned systems efforts within established target dates and budget ensuring quality of work performed, maintainability of systems developed or installed, and overall knowledge of the business functionality of the system. Manages the collection of system requirements, techniques and controls of affected functional departments in order to determine problem areas and to provide operationally efficient and cost effective alternatives or solutions. Guides and manages staff group; answers staff questions; provides project management direction and scheduling to meet established project goals. Implements IS project methodology guidelines and standards and manages the process to ensure project success. Conducts special projects as requested by senior management; monitors projects for adherence to Bank security and quality standards and management objectives; presents project status reports to senior management. Participates in the development of Information Systems strategic direction and coordinates across business and technical teams to ensure all bank projects meet strategic objectives. Coordinates systems activities with other IS managers. Participates in vendor evaluations, recommends and reviews functional and overall system design, and technical planning to improve systems productivity and efficiency. Plans, develops, establishes and control assigned organization and budget functions. Takes ownership of department invoices; verifies for accuracy and approves. Participates in defining terms for contract negotiations and service agreements. Represents the Bank by actively participating in outside civic and community affairs, business and industry-related organizations, and other professional activities as appropriate. Fosters and maintains good relationships with colleagues to ensure that processes are integrated to support expected customer service levels. Facilitates the creation of a team environment by providing strong mentoring skills and interdepartmental communications. Recommends hires, transfers, terminations, salary adjustments, performance standards and reviews. Approves employee daily time records, work assignments, vacations, sick pay, etc. Complies fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.). Completes all required training. Responsible and accountable for appropriate quality controls related to the financial products the bank provides, the services the bank delivers, the processes employed and the incentives with which colleagues are awarded. All City National products, financial solutions and services are to be provided ethically and with integrity in a manner that is consistent with the client-first culture and values embodied in City National’s PRIDE statement. Must-Have* Bachelor's Degree or equivalent Minimum 7 years management experience Minimum 10 years experience in Information Services/Technology Skills and Knowledge Excellent knowledge of data processing technology, especially in banking and financial systems. Comprehensive technical knowledge of functions in assigned department. Thorough knowledge of Bank policies and procedures. Excellent analytical, project management, tactical planning and managerial skills. Demonstrated leadership and excellent interpersonal skills. Excellent verbal and written communication skills. Compensation Starting base salary: $127,626 - $237,014 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. *To be considered for this position you must meet at least these basic qualifications The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks. ABOUT CITY NATIONAL City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $92.03 billion in assets as of April 30, 2024. Founded in 1954, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C. and Miami.* In addition, the company and its investment affiliates manage or administer $96.83 billion in client investment assets. City National is dedicated to strengthening communities, and in 2023 alone, the company made more than $11 million in charitable contributions to nonprofits that support the communities it serves. *City National Bank does business in Miami and the state of Florida as CN Bank. For more information about City National, visit cnb.com. EQUAL OPPORTUNITY EMPLOYER & REASONABLE ACCOMMODATION City National Bank is an equal opportunity employer committed to promoting and maintaining a diverse, equitable and inclusive working environment where differences are valued and encouraged. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by the laws or regulations in the locations where we operate or in our Code of Conduct. READ MORE If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for any part of the employment process. Please contact us via email or leave a message at (213) 673-9139. These contact methods are dedicated to applicants whose disability prevents them from successfully applying online. Only messages left for this purpose will be returned. Responses may take up to two business days.