NY HELP No Agency Education Department, State Title Manager, Information Technology Services 2, Box PIMS-830/26250 Occupational Category I.T. Engineering, Sciences Salary Grade 29 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $114976 to $140815 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 9 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address Office of Performance Improvement and Management Services Information Technology Services Office City Albany State NY Zip Code 12234 Minimum Qualifications MINIMUM QUALIFICATIONS: Reassignment: Candidates must have one year of permanent competitive or 55b/c service as a Manager Information Technology Services 2.Eligible List Appointment: Candidates must be reachable on the Civil Service eligible list for this title. If you are on the Civil Service eligible list for this title, you may receive a canvass letter. You must complete and return it as instructed on the letter.Section 52.6 Transfer: Candidates must have one year of permanent competitive or 55b/c service in a title allocated SG-27 or higher eligible to transfer under Section 52.6 of the Civil Service Law. For information regarding the transfer options of your current title, please visit the Civil Service Career Mobility Office Website. https://careermobilityoffice.cs.ny.gov/cmo/gotit/title-search/index.cfm55b/c Appointment: This position is eligible for 55b/c designation and candidates with 55b/c eligibility are encouraged to apply. Candidates must possess a current 55b/c eligibility letter and ONE of the following minimum qualifications:Either 1. a bachelors or higher level degree in any field including or supplemented by 15 semester credit hours in computer science AND five years of experience in the following computer related areas, including two years of supervisory experience or one year of managerial experience in: computer programming; network, server, storage, and systems management; telecommunications, IT customer support and training; computer installation, diagnosis, and repair; technical writing; computer security; knowledge management; database administration, design and management; internet/intranet development, design, and maintenance; information technology project management; design and development of geographic information systems or computer aided drafting applications; computer programming; business/systems analysis; program design; or program testing;Or 2. a bachelor’s or higher-level degree in any field AND six years of experience in computer related areas as described in #1 above, including two years of supervisory experience or one year of managerial experience;Or 3. an associate degree* with 15 semester credit hours in a computer science field AND seven years of experience in computer related areas as described in #1 above, including two years of supervisory experience or one year of managerial experience;Or 4. eight years of experience in computer related areas as described in #1 above, including two years of supervisory experience or one year of managerial experience.Definition: Supervisory Experience is defined as the responsibility for assigning work and overseeing subordinate staff or project(s) in an Information Technology (IT) environment. Managerial Experience is defined as the responsibility for determining and prioritizing the workload of a project, program, or organization in an Information Technology (IT) environment, including supervision of subordinate staff, and ensuring compliance with related goals, budget, and laws in conjunction with other managers or executive level staff.*Candidates who have completed at least 60 college semester hours in a bachelor’s degree program, including at least 15 semester credit hours in a computer science field, also qualify, but must meet the experience requirements as described in #3 above.Provisional Appointment: In the absence of an eligible list with three or more candidates willing to accept a position, a temporary provisional appointment may be considered. For provisional appointment, candidates must have one of the following minimum qualifications: Either 1. a bachelors or higher level degree in any field including or supplemented by 15 semester credit hours in computer science AND five years of experience in the following computer related areas, including two years of supervisory experience or one year of managerial experience in: computer programming; network, server, storage, and systems management; telecommunications, IT customer support and training; computer installation, diagnosis, and repair; technical writing; computer security; knowledge management; database administration, design and management; internet/intranet development, design, and maintenance; information technology project management; design and development of geographic information systems or computer aided drafting applications; computer programming; business/systems analysis; program design; or program testing;Or 2. a bachelor’s or higher-level degree in any field AND six years of experience in computer related areas as described in #1 above, including two years of supervisory experience or one year of managerial experience;Or 3. an associate degree* with 15 semester credit hours in a computer science field AND seven years of experience in computer related areas as described in #1 above, including two years of supervisory experience or one year of managerial experience;Or 4. eight years of experience in computer related areas as described in #1 above, including two years of supervisory experience or one year of managerial experience.OR 5. Be a qualified employee of New York State Department of Education, and have one year of permanent competitive or 55-b/55-c service in one of the following titles: Manager Information Technology Services 1, Manager Information Technology Services 1(Database), Manager Information Technology Services 1 (Data Communications), Manager Information Technology Services 1 (Operations), Manager Information Technology Services 1 (Systems Programming), or Manager Information Technology Services 1 (Technical). ORTwo years of permanent competitive or 55-b/55-c service in one of the following titles:Information Technology Specialist 4, Information Technology Specialist 4 (Database), Information Technology Specialist 4 (Data Communications), Information Technology Specialist 4(Operations), Information Technology Specialist 4 (Systems Programming).Definition: Supervisory Experience is defined as the responsibility for assigning work and overseeing subordinate staff or project(s) in an Information Technology (IT) environment. Managerial Experience is defined as the responsibility for determining and prioritizing the workload of a project, program, or organization in an Information Technology (IT) environment, including supervision of subordinate staff, and ensuring compliance with related goals, budget, and laws in conjunction with other managers or executive level staff.*Candidates who have completed at least 60 college semester hours in a bachelor’s degree program, including at least 15 semester credit hours in a computer science field, also qualify, but must meet the experience requirements as described in #3 above.Provisional candidates must take the examination for Manager Information Technology Services 2 when it is next offered, and must be reachable on the resulting eligible list to maintain employment. Duties Description The New York State Education Department’s Office of Information Technology Services is seeking applicants for the position of Manager Information Technology Services 2. Under the directive of the Assistant Director of Information Technology Service for ITS Operations, the incumbent will be responsible for leading and managing teams dedicated to Enterprise Desktop Support Services and Enterprise Customer Support Services. The incumbent will be responsible for the smooth operation of workplace technology and providing excellent support to end-users. Duties of this position include, but are not limited to: • Lead, mentor, and manage teams responsible for Enterprise Desktop Support Services and Enterprise Customer Support Services; • Oversee the planning, deployment, and maintenance of desktop infrastructure and software across the Department; • Ensure that desktop systems are secure, up-to-date, and compliant with organizational standards and policies; • Collaborate with other IT teams to implement standardized desktop configurations and ensure compatibility with other systems and applications; • Develop strategies for desktop optimization, including hardware refresh cycles, software licensing, and system performance monitoring; • Establish, maintain and enforce effective processes for providing timely and high-quality technical support to end-users;• Provide overall supervision and coordination of service desk operations, including ticket triage, prioritization, and resolution, to meet service level agreements (SLAs) and customer satisfaction goals; • Monitor support metrics and performance indicators to identify trends, areas for improvement, and opportunities to enhance the user experience; • Collaborate with other IT teams, such as Infrastructure, Security, and Applications, to ensure alignment and integration of workplace technology initiatives with broader IT strategies; • Engage with business stakeholders to understand their technology needs and priorities, and proactively identify opportunities to enhance workplace technology services; • Ensure compliance with relevant regulations, standards, and industry best practices related to workplace technology, data security, and privacy; • Provide overall supervision, coordination and oversight of the Enterprise Desktop Support Services and Enterprise Customer Support Services teams; and • Perform other duties as assigned. Additional Comments CONDITIONS OF EMPLOYMENT: This will be a permanent appointment or a temporary provisional appointment. Provisional candidates must take the examination for Manager Information Technology Services 2 when it is next offered and must be reachable on the resulting eligible list to maintain employment. For 55b/c appointment, candidates must possess the minimum qualifications, a current 55b/c eligibility letter and is subject to verification of applicant eligibility. Promotions and transfers may change appointees’ negotiating unit. Promotions and transfers may change appointees’ negotiating unit. Candidates should be aware that changes in negotiating units may affect their salary, insurance, and other benefits. Verification of education and experience will be required at the time of interview for all candidates. PIMS-830. This position may require up to 25% in-state travel.This position leads to a maximum salary of $140,815 based on annual performance advances. APPLICATION: Qualified candidates should send a resume and letter of interest by November 6, 2024 to omsjobs@nysed.gov (email submissions are preferred). Your resume must clearly indicate how you meet the minimum qualifications for this position. You must include the Box number (PIMS-830/26250) of the position in the subject line of your email and cover letter to ensure receipt of your application. Links to application materials will not be accepted (i.e., Google Docs). Your social security number may be required to confirm your eligibility.New York State Education Department (NYSED) is an equal opportunity/affirmative action employer. NYS Human Rights Law prohibits discrimination because of age, race, creed, color, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, marital status, domestic violence victim status, gender identity, prior conviction records, prior arrests, youthful offender adjudications, or sealed records. Interested in a job with New York State, but don’t know where to start? Visit these links for information on working for New York State: • https://www.cs.ny.gov/jobseeker/ • https://www.cs.ny.gov/pio/publications/gettingajob.pdfGenerous benefits of working for New York State, including, but not limited to, the following:Holiday & Paid Time Off• Thirteen (13) paid holidays annually.• Thirteen (13) days of paid vacation leave in year one, increasing to 20+ days with additional years of service. • Five (5) days of paid personal leave annually.• Thirteen (13) days of paid sick leave annually for PEF/CSEA and eight (8) days paid sick leave annually for M/C. • Annual professional leave and educational leave opportunities for eligible staff.Health Care Benefits• Eligible employees and dependents can choose from a variety of affordable and generous health insurance programs.• Family dental and vision benefits at no additional cost.Additional Benefits• Enrollment in the New York State pension system which has earned the distinction of being one of the best-managed and best-funded plans in the nation OR Optional Retirement Defined Contribution Plan with 8% salary match (eligibility requirements apply).• NYS Deferred Compensation and an exclusive 403(b) Optional Retirement Savings Plan.• Paid Parental Leave for all employees and Paid Family Leave (M/C Only). • Public Service Loan Forgiveness (PSLF).• Opportunities for telecommuting.• Eligibility for various life insurance options. Some positions may require additional credentials or a background check to verify your identity. Name Office of Human Resources Management Telephone (518) 474-5215 Fax (518) 486-5631 Email Address omsjobs@nysed.gov Address Street NYS Education Department 89 Washington Avenue, OHRM Room 528 EB City Albany State NY Zip Code 12234 Notes on Applying APPLICATION: Qualified candidates should send a resume and letter of interest by November 6, 2024 to omsjobs@nysed.gov (email submissions are preferred). Your resume must clearly indicate how you meet the minimum qualifications for this position. You must include the Box number (PIMS-830/26250) of the position in the subject line of your email and cover letter to ensure receipt of your application. Links to application materials will not be accepted (i.e., Google Docs). Your social security number may be required to confirm your eligibility.