Job Summary

Job Description

What is the Opportunity?

Under direction of the Director, Issue Management, the role is responsible for the maintenance, communication and holistic management of issues, including but not limited to, the monitoring, oversight and aggregate reporting of issues across the Bank from their identification through remediation and closure.

What will you do?

Contribute toward the implementation, and drive the ongoing evolution of RBC Bank’s Issue Management Program across all issue types for the Bank

Oversee and assess the completeness and quality of issue records, which include the end‐to‐end lifecycle of each issue

Advise and partner with issue owners to analyze issue root cause and appropriate action plans

Assess ongoing Bank compliance with RBC Bank’s Issue Management Policy and manage escalations as appropriate

Ensure compliance and alignment with enterprise issue management policies and standards

Provide input to support RBC Bank’s interactions with regulators on matters relating to the Issue Management Program

Develop and implement continuous improvements in process, procedure and reporting to proactively address regulatory expectations and to align with

industry practices

Contribute toward the development of aggregated reporting of issues across RBC Bank and make accessible to all Three Lines of Defense

Prepare executive level Committee and Ad Hoc Issue Management level reporting, proactively identifying key risks and emerging areas of concerns to be

addressed by executive leadership as well as key risk metrics for issues

Partner with other 1LOD Control Office partners for emerging issues from control testing, operational risk events, etc.

Provide support for issue owners on controls needed for issue sustainability

Develop and maintain procedures and/or job aids for issues management and reporting

Collaborate with RBC to drive closer alignment as needed

What do you need to succeed?

2‐4 years of experience in a risk and control function such as risk management, internal audit, compliance

3+ years in the financial services or other regulated industries

Experience leading Issue Management activities

Strong communication skills (written and oral)

Self‐motivated professional

Experience with operating in a highly matrixed environment

Strong interpersonal, verbal, and written communication skills.

Previous experience in financial services industry and/or risk management.

Technology savvy / self‐sufficient with excellent working knowledge of Confluence, SharePoint, MS Office

applications (including Excel and PowerPoint), Archer, Tableau/Power BI

Demonstrated ability to think critically and work collaboratively.

Self‐motivation, discipline, task focus, the ability to structure and present work with a proven record of delivering high quality results within strict deadlines.

Must have the ability to multitask and prioritize several concurrent initiatives.

Knowledge of OCC, FRB, and CFPB rules and regulations nice to have

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

Opportunities to do challenging work

Opportunities to build close relationships with clients

#LI-Post

#LI-Hybrid

#TECHPJ

Job Skills

Communication, Financial Instruments, Fraud Risk Management, Long Term Planning, Operational Risks, Risk Control, Risk Management, Waterfall Model

Additional Job Details

Address:

8081 ARCO CORPORATE DRIVE:RALEIGH

City:

Raleigh

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-01-08

Application Deadline:

2025-03-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.