About us BorgWarner is a global product leader in delivering innovative and sustainable mobility solutions for the vehicle market. We are a company of innovators and independent thinkers that brings together talented employees, meaningful work, and amazing technology in a unique environment. At BorgWarner we constantly work towards our vision of a clean and energy-efficient world. Our Culture We believe health and safety of our employees are a top priority, we care about our local communities and the global environment. BorgWarner promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration. Career Opportunities We manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies and future vision. We offer a strong local presence and interesting global opportunities. Start your future with BorgWarner now! Job purpose BorgWarner is currently looking for a “dynamic, results driven” individual to join as an IT Service Delivery Manager for our locations in the Chicago Area (Bellwood, Dixon, Melrose Park, and Chicago) and supports global initiatives in our shared services model. Key responsibilities + Responsible for ensuring that IT services are seamlessly delivered to clients of the organization + Manages the regional Service Delivery functions which include the Service Desk and IT Governance (ITIL, PMO, Financials) + Has special focus on managing our Client Technicians to deliver to the expected service-demand of our sites + Manages service delivery of IT Infrastructure services at multiple locations + Helps to establish and manage the regional IT Service Catalog + Helps to establish and manage the regional IT Service Level Agreements + Support Site Scorecards reviews for region and scheduling of the reviews + Builds IT service relationship with customers/BRMs + Ensure quality services are performed to the agreed SLA + Ensure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery + Provide reports on an agreed schedule (or on request), including management and financial performance reports + Attend client service review meetings; areas covered will include performance reports, service improvements, quality, and processes + Establishes and implements short and long-term strategies to deliver services to customers within reasonable schedules and budgets + Connects the business to technology + Communicates and manages the regional and Strategy Board Budget, Chargeback, and Allocation model. + Executes vendor-management - managing suppliers in/and outsourcing contracts + Drives ITIL framework throughout IT organization including: + Incident/problem management + Change management + Service Level management + Financial management A successful Service Delivery Manager will have: + Education /Experience Qualifications: + BA/BS Computer Science or related field + 10 years working in Information Technology including 5 years of management experience + Experience with ITIL framework – certification is a plus + Excellent Program/Project management skills + Demonstrable experience of working in a Service Delivery management capacity + Experience working with Automotive Sector/Organizations Knowledge + ITIL + Project Management Methodologies/Processes + Root-Cause Analysis Skills and Abilities + Strong communications skills needed to interface with high-level customer representatives + Communication development for IT and Non-IT leadership + Experienced in business case / ROI development + Experienced in functional and technical specification design + Strong priority setting and planning skills + Ability to publicly represent the company and department with internal and external clients + Ability to use own judgment and initiative in problem resolution Requirements and Qualifications Work Experiences + Experience in implementing and executing towards a Service Management Framework in a large organization + Comfortable presenting technical topics to business associates + Ability to develop appropriation requests and cost justification for IT projects Job Requirements + USA based – approx. 20% travel + Proficient in English Preferred competencies: + Customer Focus Process Management + Informing Drive for Results + Listening Action Oriented + Priority Setting Dealing with Ambiguity + Problem Solving Functional/Technical Skills Establish good communication and working relationship with users and other sources of support and assistance such as: + Plant Management Team and Staff + Business Application Owners/Business Relationship Managers + Infrastructure Service Teams + Enterprise Level Service Areas What we’re looking for The Service Delivery Manager is primarily responsible for overall delivery of infrastructure IT services to a region, area, or location of BorgWarner.The Service Delivery Manager manages customer expectations/needs and utilizes IT metrics/scorecards/reporting to communicate between the business and technical community.The Service Delivery Manager must be able to effectively work with other IT Service Teams as well as the different functional areas with the locations of their region. Works closely with site application owners and Business Relationship Managers (BRMs) in aligning infrastructure services to the business. What we believe + Inclusion-We value diversity in people, ideas, and experiences. + Integrity- We believe in transparency, authenticity, and depend on each other to deliver what we promise. + Excellence- We contribute to our developments by seeking knowledge and sharing information. + Responsibility- We care about our local communities and the global environment. + Collaboration- We are one BorgWarner. Safety This position will adhere to Global Star Safety Program, including safety rules, practices and training as outlined in the BorgWarner PTC Safety Policy Manual, which includes the use of equipment, protective devices, or clothing that the employer requires. This individual will work in manners that stress the importance of preventing accidents and illnesses. He/she must take every precaution reasonable in the given circumstance for the protection of themselves and coworkers. In addition, he/she is responsible for reporting all injuries and/or possible dangerous situations, incidents, or occurrences to the immediate supervisor. Equal Employment Opportunity BorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status. Visa Sponsorship BorgWarner does provide sponsorship for employment visa status based on business need. However, for this role, applicants must be currently authorized to work in the United States on a full-time basis. No Unauthorized Referrals from Recruiters & Vendors Please note that BorgWarner and any of its affiliated companies does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to BorgWarner will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before the unsolicited resume or offer is received. Join the company that is creating solutions that support a cleaner, more energy-efficient world. For more information about BorgWarner, please visit www.borgwarner.com Internal Use Only: Salary Global Terms of Use and Privacy Statement Carefully read the BorgWarner Privacy Policy before using this website. 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