**Date Posted:** 2024-09-30 **Country:** United States of America **Location:** OTFLH: Florida Home Offices Remote Location, Remote City, FL, 33408 USA The Otis Americas Delivery Operations team has an exciting new opportunity for an Operational Excellence Lead. The role will be responsible for leading strategic direction and alignment across the Americas with a focus on Key Performance Indicators (KPIs) and Reporting. Projects initially will be focused on designing and aligning on business KPIs and report enablers and will transform into focusing on operational excellence and analysis. **Essential Responsibilities** + Design KPI strategy, governance, creation, analysis, and reporting for the Americas. + Connect data sources and improve data quality. + Engage cross-functional teams, technology and processes to accomplish results, + Work closely with global functions and data owners to create master data and authoritative data sources. + Actively work with data owners to improve data quality + Deliver reduced KPI and Report proliferation. + Develop and implement strategy and governance mechanism for KIP and report continuous improvement involving owners from all contributing functions and groups + Deliver on requirements from Americas leadership, focusing on impactful KPIs and reports to streamline decision making. + Work with Americas leadership team to align KPIs and reports so they support each other. + Provide support and training in other areas of the delivery operations organization. **Education Certifications** + Bachelor’s degree or equivalent experience **Basic Qualifications** + Proven ability to deliver results at pace + Process and proactive oriented + Demonstrated experience with using data and analytics to drive results and decisions + Ability to simply complex or multiple data sources while staying focused on purpose of KIPs and repots for decision making. + Strong communication and leadership skills + Proficient in technology and data analysis, experience with PowerBI is a plus. **Location:** This position is 100% remote and can be located anywhere within the United States. **Benefits:** Otis currently provides our colleagues with the following benefits: + 401(k) plan that includes generous company match and a separate automatic retirement contribution + Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment + Three weeks paid vacation and paid company holidays + Paid sick leave - Employee assistance and wellness incentive programs + Life insurance and disability coverage + Voluntary benefits, such as legal, pet, home, and auto insurance + Birth/adoption and parental leave benefits + Adoption assistance + Tuition reimbursement program + Peer recognition and service anniversary awards, as well as spot performance bonus opportunities If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) . Become a part of the Otis team and help us #Buildwhatsnext! **_Otis is An Equal_** **_Opportunity/Affirmative_** **_Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class._** _To request an accommodation in completing an employment application due to a special need or a disability, please contact us at_ _careers@otis.com_ _._ **Privacy Policy and Terms:** Click on this link (https://www.otis.com/corporate/privacy-policy/Job-Applicant/) to read the Policy and Terms We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.