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Job DescriptionTeam Summary
The Loyalty and Engagement Solutions team is part of Visa’s Value-Added Services division, serving the Asia Pacific region. The team delivers superior loyalty solutions to meet the objectives of Visa’s clients, including card issuers and merchants, by creating engaging value propositions for digitally enabled consumers and driving Visa’s preference.
The Product Solutioning and Delivery Manager role, focusing on Loyalty and Engagement Solutions, is a crucial part of our Issuing Solutions Loyalty & Engagement team, serving the Asia Pacific region. This role primarily involves collaborating closely with our clients supporting the team in providing top-tier loyalty solutions, positioning Visa as a key partner and facilitator of captivating value propositions for digitally savvy consumers.
Success in this role demands a diverse skill set, including product knowledge, strong communication skills, relationship management, program management, strong data-driven capabilities, and the aptitude to work cohesively with a team of specialists and cross-functional partners to meet business objectives and revenue goals.
What a Product Solutioning and Delivery Manager in Asia Pacific region does at Visa:
As an integral team member, you'll be responsible for solutioning, managing and coordinating project deliverables associated with the delivery of Visa's loyalty solutions. This role requires highly collaborative efforts, working closely with regional loyalty teams and in-market business development management teams to ensure timely successful implementations.
We are seeking a proactive individual who shows a strong interest in digital product solutions and innovation in the customer engagement and loyalty field. You should be proficient in collaborating with cross-functional teams to deliver optimal solutions for our clients.
Become the subject matter expert for Loyalty products and solutions for the AP region
Design loyalty solutions for new client opportunities by deeply understanding client needs and be able to articulate the solutions at the commercial and technical levels
Collaborate with Hub and Market teams to solution for client implementations in the AP region
Collaborate with Global Product and technology teams on solution development, platform improvements and issue resolution
Build a repeatable and scalable delivery approach to customer engagement solutions, encompassing the understanding of clients’ innovation agendas and unique needs for loyalty solutions
Manage, deliver, and track projects through each phase of the project life cycle through to successful completion, with oversight.
Manage project status, issues and risks along with project change requests, project priorities, and project trade-offs.
Maintain product documentation including product and project collaterals in collaboration with internal teams and vendors such as FAQs, Platform FAQs, API documentation.
Generate reports for clients and working with Visa Consulting and Analytics team to generate insights on portfolio performance for Visa tracking along with data insights for prospective merchants
Support team compliance with quality, security, operational resilience, and other non-functional requirements
Oversee the contract process with clients and vendors, manage administration of Statements of Work and Purchase Requisitions, and coordinate with Finance and Billing on required documentation and processes
Why this is important to Visa
Loyalty and Engagement Solutions has been tracking significant double-digit growth in revenue with increasing demands from clients across Asia Pacific. These solutions also drive Visa’s preference, contributing to Visa’s payment volume. Visa’s Loyalty and Engagement Solutions provide consumers with the most rewarding experiences and offer clients the best methods to drive activation, engagement, and retention.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
QualificationsWhat you will need:
Minimum 8 years of professional experience in payments, banking or paymentprocessing, having performed product management, pre-sales and solutioning rolesBachelor's degreeDemonstrated expertise in planning, executing, and overseeing the implementation of product solutions/projects from conception to launchSolid experience with project management tools and methodologies.Strong demonstrated collaborator with the ability to effectively work cross-organizationallySuperior documentation and communication skillsStrong data analysis skills and numerical proficiencyStrong technical acumen, with the ability to understand and communicate technical concepts and issues clearlyDigitally curious, follows industry trends and can utilize this exposure to provide compelling supporting information, customer experience and digital recommendation
What will also help:
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.