The Manager of New Store Operations leads customer experience and product operations for Burlington’s new stores and relocations. The role is responsible for preparing new/relocated store teams to go live on all front and back-of-the-house processes and tools in collaboration with real estate, field, supply chain, and other functions. The goal is to get new stores operating proficiently from the grand opening day. The right individual will be a great problem solver, collaborator, and communicator with experience in store operations at national-scale retailers.
A Day in the Life:
Strategy and planning: Implement a strategy for ensuring operational readiness of new stores from project start. Validate and inform space layouts to support Burlington’s processes. Incorporate operational considerations in project prioritization and planning. Inform SOPs for the chain based on the needs of new stores. Launch readiness: Manage a process to assess new stores and relocations for operational readiness to open. Identify and address operational issues before grand opening.Grand opening: Support standing up of all front and back of the house processes leading up to and after grand openings. Partner with new store teams, Field, Supply Chain, Real Estate, and others to deliver proficient store operations from the first day of launch.Post - launch care: Monitor process adherence, tool adoption, and operational performance to ensure new stores are on-process. Identify opportunities and support store and field teams with achieving operational proficiency.Cross-functional collaboration: Engage closely with stores/field, Real Estate, Supply Chain, and other functions to open and operate new stores proficiently. Coach store and field teams on operational process implementation in new stores and support issue resolution, drawing on home office functions and field operations, AP, and HR teams. People development: Train, coach, and performance manage teams within the function and mentor individuals in related functions. Establish internal processes to foster professional growth and capability development to create a high-performing function.
You’ll Come With:
Our ideal candidate will possess a degree in Business, Operations, Engineering, Finance or related field.10 years of experience within the retail space, 5 years of experience in store operations.Strong analytical & problem solving skills.Demonstrated problem solving, cross-functional collaboration, and communication skills.Experience opening new stores or related functions, such as Real Estate, Visual Merchandising, etc.Experience in field-based roles in retail is a plus.
Come join our team. You’re going to like it here!
You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates are also eligible for paid time off, paid holidays and a 401(k) plan.
We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
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