Are you looking for a patient-focused, innovation-driven company that will inspire you and empower you to shine? Join us as a Manager, Nursing Services Operations in our Lexington office.

At Takeda, we are transforming the pharmaceutical industry through our R&D-driven market leadership and being a values-led company. To do this, we empower our people to realize their potential through life-changing work. Certified as a Global Top Employer, we offer stimulating careers, encourage innovation, and strive for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our global teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

Here, you will be a vital contributor to our inspiring, bold mission.

OBJECTIVES/PURPOSE

The Nursing Services Operations Manager has direct responsibility ensuring operational and tactical effectiveness of the outsourced Nursing program specific to Specialty and/or Rare disease product program(s).The Nursing Services Operations Manager is responsible for managing the relationship with Takeda Nursing direct customers and service partners. The individual is also responsible for partnering with internal stakeholders to develop, maintain and improve the program operations of Takeda Patient Services Nursing services, create goals for our partners and keep them accountable to their service agreements and KPIs.The Nursing Services Operations Manager will work with numerous internal and external groups such as; case manager team, HUB Service partners, Specialty Pharmacies, Clinical Educators, Vendor Management, Patient Services, Project Management and Process teams, Marketing, Market Access, Legal, Compliance, and others  to manage and optimize patients experience with administration education. Works in a highly visible, strong team environment with multiple competing priorities. 

ACCOUNTABILITIES

Manage operational and tactical execution of outsourced Nursing Vendor programsManages Vendor budget, Forecast, POs and invoicingProvides insights and recommendations regarding possible enhancements or opportunities to streamline existing programs based on day-to-day observations and reportsManages performance dashboards and interprets program and vendor data for purposes of assessing trends, program utilization and performance against defined KPIs.Develop and manage processes, policies and SOPs to guide nursing vendor programs (day-to-day operations, request process and status reporting, escalations, etc.)Partners with Patient Services teams, Project Management and across franchise teams to monitor and adjust processes, understand hurdles, and communicate regarding process changes and enhancementsDevelop and maintain strong cross-functional relationships (Case Managers, Vendor Management, Project Management, US Patient Services, Marketing, Market Access, Legal, Compliance, etc.) to ensure effective management of day-to-day operations of nursing programs, enhancements, process updates or changes, troubleshooting, and all other issues/topics.Lead and collaborate on the development of training materials for internal teams and collaborates appropriately with Marketing for nursing vendor programsLead and collaborate on the development of training materials for outsourced nurse vendor on programs and productsProvide onboarding support to new team members within Takeda (program overview, injection/infusion training, process training, etc.)Provide training to new and existing outsourced team members (onboarding, REMS, program overview, device audits etc.)

CORE ELEMENTS RELATED TO THIS ROLE

Strong vendor management skill set; able to work in a highly-matrixed, cross functional environmentAbility to multi task, problem solve effectively while working in a team environmentIndividual must possess and portray strong emotional resilienceManagement experience, leadership skills, and ability to execute high level ideas on an individual basisIndividual must possess extraordinary positive attitude, exceptional listening skills, and strong verbal and written communication skillsAbility to handle sensitive informationReliable, consistent delivery, conscientious and responsible

DIMENSIONS AND ASPECTS

Technical/Functional (Line) Expertise

Strong vendor management skill set; able to work in a highly-matrixed, cross functional environmentExcellent oral and written communication skillsExcel, PowerPoint, Visio proficiency preferredAbility to present in front of a group and lead presentations and meaningful discussions with ability to follow-through with communicated action plans

Leadership

Management experience, leadership skills, and ability to execute high level ideas on an individual basisIndividual must possess extraordinary positive attitude, exceptional listening skills, and strong verbal and written communication skillsIndividual must possess extraordinary positive attitude, exceptional listening skills, and strong verbal and written communication skills

Decision-making and Autonomy

Ability to multi task, problem solve effectively while working in a team environmentIndividual must possess and portray strong emotional resilienceReliable, conscientious and responsibleAble to manage time and balance prioritiesHighly motivated, shows initiative, is proactive and able to work within a team

Interaction

Coordinate with partnersCollaborate with US Patient Services and Launch teams on program executionConsult, communicate and advise case managers and field teams regarding program operationsWork with Vendor, Hubs and Patient Services to ensure patient status is communicated efficiently and expediently as needed to all internal and external stakeholdersWork with Patient Services Leadership Team  for reporting and issues resolution

Innovation

Individual must possess extraordinary positive attitude, exceptional listening skills, and strong verbal and written communication skillsAbility to maintain composure and remain professional during difficult patient or medical callsStrong leadership skills with the ability to be able to effective communicate and execute changes, and manage individual performance

Complexity

Project management skills.Data analysis skillsProcess development and escalation process management skillsHighly organized and team orientationHigh sensitivity to deadlines and deliverables

EDUCATION, BEHAVIORAL COMPETENCIES AND SKILLS: 

25% TravelBachelor’s Degree strongly preferred; clinical experiences and/or education (RN, MSN, Pharmacy, inpatient/outpatient setting experience etc.) preferred5+ years of commercial operations, patient services, clinical education experiences or related experience.Past experience working with vendor(s) and patient servicesComfortable with CRM and technology tools with ability to pull data and utilize reporting/presentationsContracting/sourcing experience, contract management, functional budget management experience required

WHAT TAKEDA CAN OFFER YOU:

401(k) with company match and Annual Retirement Contribution PlanTuition reimbursement Company match of charitable contributionsHealth & Wellness programs including onsite flu shots and health screeningsGenerous time off for vacation and the option to purchase additional vacation daysCommunity Outreach Programs

Empowering Our People to Shine

Discover more at takedajobs.com

No Phone Calls or Recruiters Please.