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Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
Store Operations strives to maintain industry-leading prescription fulfillment processes and tools in our pharmacies across the country. As a Manager of Omnichannel Innovation & Design within Retail Operations, you be responsible for enhancing the pharmacy pickup experience across multiple channels, ensuring seamless integration of mobile and in-store technology. You will lead the development and design of Omnichannel initiatives that directly impact patients and colleagues. The ideal candidate will have a strong background in pharmacy operations, customer service, and technology integration.
Your scope of responsibilities will more specifically include the following:
Work closely with our IT partners to design, test and learn, and implement new initiatives / product enhancements that will ultimately improve the customer and pharmacy store colleague experiences.
Partner closely with the broader Operations team to develop the business case and capital investments needs to prioritize pharmacy Omnichannel initiatives to drive meaningful efficiency and experiential transformation for pharmacy customers and colleagues.
Lead across all phases of new product development, ranging from initial business case development through launching scalable solutions to our customers and colleagues.
Perform and translate grassroots research (in-store observations, competitor analysis, etc.) into actionable insights that will inform our strategic roadmap.
This position requires strong operational skills and analytical, including the ability to understand and simplify complex systems and processes, and the ability to quickly develop insights to inform a broader strategic roadmap. You will independently interact with and influence a wide range of senior cross-functional partners and need to demonstrate a proven track record of delivering results.
You will leverage consumer insights, colleague insights and analytics that will inform our multi-year roadmap of innovations. Most of the time you will work with cross-functional teams within the organization across the CVS Health enterprise to ideate on opportunities, iterate on solutions, share KPI results and strategically manage priorities.
This position can be located anywhere in the U.S. with the ability to work remotely or in a CVS Corporate Hub. This role will require travel to different locations throughout the country. The amount of travel will vary depending on our client’s need but could be up to 20% of the time (eastern hours of operation).
Required Qualifications
5+ years of business / consulting experience OR equivalent experience working in retail or healthcare operations
Experience working through ambiguity and defining intermediate to long-term product strategies for specific business opportunities and sequencing work
Experience building and presenting business cases to address complex business problems, requiring multi-phased strategies to accomplish goals
Ability to quickly learn about and become a subject matter expert in new processes and make meaningful recommendations for how they can be improved
Ability to make decisions / recommendations under pressure and consistently deliver results on tight timelines
Ability to develop content and present to senior leadership and cross-functional partners with a high degree of autonomy
Regular and reliable attendance
Travel- up to 20% of the time, based on needs of the business
Preferred Qualifications
8+ years of business / consulting experience OR equivalent experience working in retail or healthcare operations
3+ years of experience developing business cases, launching prototypes, and turning abstract ideas into scalable solutions
Master’s degree
Experience Retail Pharmacy
Experience in Excel, SQL, and Tableau
Strong presentation skills (PPT, communication, leadership updates)
Education
Bachelors degree or equivalent experience
Pay Range
The typical pay range for this role is:
$66,330.00 - $145,860.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS Health
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.