Manager, E-Commerce Tailored Brands is a leading omnichannel specialty retailer of menswear, including suits, formalwear and a broad selection of business casual offerings. The company aims to help its customers love the way they look and feel for their most important moments by delivering personalized products and services through a convenient network of stores and e-commerce sites. The company’s brands include Men’s Wearhouse, Jos. A. Bank, Moores and K&G Fashion. At Tailored Brands, we value differences and know they make us better. We are always working to make our Company a more diverse, equitable and inclusive (DEI) place to work. Location: 500 Hanover Pike, Hampstead, MD Hours: Sunday-Wednesday, 7:00AM-5:30PM What You’ll Do | Key Accountabilities The responsibilities will consist of but are not limited to the following: Assist management in overseeing overall accountability and responsibilities for all aspects of E-commerce operations including but not limited to: production, facilities, systems, logistics, materials, health and safety, and employment functions Manage and oversee all day-to-day operations of E-commerce within the Distribution Center including Special Projects. Plan staffing, supply and equipment needs based on forecasted volumes Provide daily guidance and hands-on leadership of E-Commerce operations to assure daily workload is completed in a timely and efficient manner Monitor all associated Put-away activities to ensure all E-commerce orders are fulfilled in compliance with business requirements, on schedule, and within budget guidelines Minimize aging totes and quickly “problem solve” inventory issues to maximize inventory accuracy and availability for picking Monitor all associated Customer order Returns activities to ensure all Returns are processed in compliance with business requirements, on schedule, and within budget guidelines Communicate with Customer Service Team to resolve any customer-related issues in a timely and satisfactory manner. Provide a fun and friendly leadership style approach to train, inspire, and motivate team members to achieve desired results in productivity, teamwork, quality, safety, and job knowledge Support and maintain all levels of Management Operating System (MOS) to include Continuous Improvement methods. Identify, plan, and coordinate daily activities of E-commerce operations and assigns work to direct reports Investigate, analyzes, and provides recommendations related to E-Commerce operations to ensure efficiencies and effectiveness of the department’s operations Ensures accurate and rapid movement and processing of merchandise as well as accurate inventory of every product line in the Distribution Center to include Bin location Cycle Counting and Audits. Handle scheduling, time card adjustments for payroll, and financial reporting for the E-commerce operations and prepares production reports Maintain a professional relationship to customers, vendors, and stores while ensuring prompt and courteous customer service Provide proper follow-through of all procedures and processes related to E-Commerce while maintaining a good flow of communication with management and all personnel Handle personnel issues relating to E-commerce operations and record performance of employees while maintaining a friendly and positive attitude Help maintain and promote positive employee relations and morale whenever possible by practicing good servant leadership principles in a contextual environment to promote team work at all times Write and conduct employees’ performance evaluations and document, track and maintain employee performance Participate in the recruitment process of hiring new employees to include ongoing managing & effectively training Temporary Associates Participate and ensure compliance with all Safety policies and procedures are adhered to and enforced at all times What You’ll Bring | Skills & Experience Education: High School Diploma or Equivalent required, College degree preferred Minimum three (3) years direct experience managing a large size (25-50) employee based population in a production, assembly, or in a fast-paced, high-volume distribution center environment with a high degree of responsibility Must be “hands-on” with strong leadership and managerial skills Experience in and solid understanding of Process Management, Inventory Control, and Quality Assurance in a production environment Bilingual (English/Spanish) is a plus Prior experience in retail E-Commerce Fulfillment/Distribution is a plus Proficient computer skills in Microsoft Office products including Word, Excel and Outlook and the ability to learn proprietary programs Excellent communication (verbally and written) with all levels of the organization and able to build effective relationships with others Highly motivated and high initiative in providing proactive efforts to resolve discrepancies with a high sense of urgency to meet deadlines Analytical and critical thinking skills are required Excellent problem-solving skills in all areas of responsibility Must have good judgment and common sense approach to business needs Proven experience working with all levels of employees and management and ability to garner the loyalty and trust of direct reports Ability to motivate, encourage, and lead a team-oriented environment Must have a “can-do” attitude with a sense of urgency and dedication to the success of the team Effective time management and conflict management Must have excellent attention to detail with strong organizational, multi-tasking and follow-through skills Must maintain a professional and positive attitude at all times with the highest level of customer service Possess a sense of urgency required to work in a deadline driven environment Dependable team player willing to do what it takes to get the job done and flexible in scheduling is required based on business needs (i.e.; increased hours, weekends, holidays, and volume of work, staffing shortages, etc.) Work Environment, Physical & Mental Demands Ability to work in a warehouse environment setting with physical demands that include continuous standing, walking, sitting, use of hands and fingers, grasping, reaching, climbing or balancing, stooping, bending, kneeling, squatting, stretching, crouching, crawling, pulling, pushing, working and reaching overhead, using ladders or lifts, using material handling equipment, radio-frequency (RF) scanners, and frequently lifting and/or moving up to 50 pounds or more. Other Duties: This job description is not designed to cover or contain a comprehensive listing or activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Work Locations: 00020 HQDC1 500 Hanover Pike Hampstead 21074 Job: Office Organization: JoS.A.Bank Shift: Day Job