About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.Manager, Partnerships Planning and Operations
Working in the dynamic environment of Four Seasons global headquarters, the Manager, Partnerships Planning and Operations will be an integral member of the world-class team that drives partnerships planning and strategy for one of the world’s leading luxury hospitality brands.
The Manager, Partnerships Planning and Operations will provide operational structure, lead excellence, guidance and stewardship across the entire Four Seasons network. This includes strategic influence and leadership in informing, educating and governing – from partnership guidance to governance to cross team collaborations, go-to-market activation and knowledge sharing, among other core pillars.
The Manager, Partnerships Planning and Operations will also lead the deployment of the strategic partnership’s frameworks across, various lines of business, and all hotels worldwide, in collaboration with key stakeholders to ensure effective delivery of business goals. This includes leading the development of the full partnerships plan, through engagement with all key stakeholders in their campaign planning, as well as being the subject matter expert across key campaign deliverables – briefing, messaging optimization, integrated channel plans, measurement, and reporting.
In addition, the Manager, Partnerships Planning and Operations will provide key operations and strategy support across the execution of global and multi-property partnership campaigns, as well as spearheading the integrated touchpoints across channels.
What You’ll Be Doing:
Brand Compass
Lead the Partnerships Operational Center of Excellence streamlining partnerships approval processes, enabling stronger cross-functional collaboration, and providing structure and insight to the organization.Championing all core pillars of Partnerships – Brand Stewardship, Governance, GTM Activation, Knowledge and Insights, and Partnerships DevelopmentLeading weekly Partnerships Operational Center of Excellence meetings, monthly Commercial Sync meetings, and quarterly team connects.Annual Marketing Planning
Manage the annual Partnership Framework deployment process across all lines of business, Masterbrand and the regional teams.Partner with the wider Partnerships team and Loyalty, Insights and Brand Strategy teams to develop partnership themes for consistent and coordinated messaging in market, laddering up to masterbrand positioning.Be the Subject Matter Expert for campaigns, ensuring strong briefs are created for legal, finance, media planning and creative, as well as ensuring all touchpoints are considered for activation. Identify integration opportunities across lines of business and regions and facilitate collaboration across key stakeholders.KPI Measurement
Develop consistent tools and cadence for campaign measurement, leading for Masterbrand and global integrated campaigns, and consulting for all other campaigns.Continue to refine the KPI framework based on learnings to support all lines of business in objective-setting.Program Roadmap and Capability Building
Lead enhancements to the process to service all areas of the Four Seasons business, including at the local hotel level.Manage the operational roadmap to strategically advance Four Seasons Partnership capabilities, inclusive of all elements of planning and the overall strategic partnerships function.What You Bring:
College or University degree, preferably in a business or marketing communications program. MBA an asset.A minimum of 5 years of progressive experience in a marketing, partnerships, communications or agency function. Previous operational, project development and management experience in a hospitality or, consumer brand role.An excellent project manager with strong business acumen who can lead complex processes with diverse stakeholders and build at a quick pace.Experience in a project management role, operations role, or in a client service role or partnerships and marketing communications functionA leader who can build strong business relationships across disciplines and who is comfortable in a matrixed organization.Proven ability to make strategic choices to drive business results.Global marketing experience for a leading consumer brand an asset, luxury experience a significant plus.Strong computer skills in a PC and Mac environment including MS Office (Word, PowerPoint, Excel), Photoshop and InDesign an asset, and adept at learning new applicationsHighly results oriented with experience delivering key results.Strong capacity to develop complex operational roadmaps, workback schedules and cross functional collaborative models.Understand of reading and constructing financial budgets and ability to analytically read through legal contracts.Key Skills/ Who You Are:
Exceptional communication (written and verbal) and interpersonal skills required to support a diverse team of employees, consultants and agencies.Ability to bring together, coordinate and lead a process within a matrix structure, with multiple direct and indirect stakeholders.Excellent project management skills - able to implement and lead a process and stay committed to deadlines.Ability to think critically and evaluate best possible solutions and procedures.Able to work independently, solve problems, take initiative and use good judgment.Well-organized, able to set priorities and be detail oriented.Strong leadership skills with the ability to lead, manage and train others.Experience influencing key stakeholders and making strategic recommendations grounded in business objectives and key results.
This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-Hybrid
Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.