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The Manager, Patient Access is responsible for leading a multi-disciplinary team and managing the daily front end revenue cycle business operations and activities of the On-site Patient Access and Ancillary/Clinic Support Services which include but are not limited to scheduling, registration insurance verification, financial counseling, collections, charge entry, claim edits, and clinical support for both POS 11 and 22 multi-specialty clinics, and hospital departments across the UHealth system. This position supports UHealth’s vision, mission, goals and objectives by providing efficient patient centric on-site patient access and ancillary/clinical support services and demonstrating a commitment to service excellence.

CORE JOB FUNCTIONS:

Responsible for efficient and effective management of the business functions of planning, organizing, controlling and coordinating of the daily business operation functions of assigned clinic locations, for the Onsite Patient Access Department according to University and HIPPA guidelines. 

Manage personnel functions to ensure that adequate staffing is maintained on a daily basis on assigned locations. Including recruitment, selection, training, discipline, year-end evaluations and new hire 90-day evaluations for staff according to Human Resources policies and organization philosophy. 

Provide needed coverage to other clinics, and ER as volumes dictate employing team collaboration and spirit. 

Monitor staff productivity and quality of work through key performance indicators through proactive reviews of attendance, data entry, bypass warnings, past due balance collection, copay collection, charge entry - voucher organization, scheduling accuracy, and patient satisfaction scores. 

Assists Executive Director in the development, implementation and maintenance of the annual operating budget, ensuring that operations are managed within established guidelines. 

Works closely with executive leadership, medical directors, administrative leaders and staff on patient access and front-end revenue cycle issues.

Seeks feedback from physicians and business operations staff on a daily basis in an effort to assist the Executive Director in identifying performance improvement initiatives. 

Conducts monthly staff meetings to maintain two-way communication, problem solving, and relaying information. 

Promotes a patient centric service-oriented culture within the organization and assure satisfaction with quality, timeliness, and accuracy of services provided. 

Ensure that all patients, customers, visitors, and staff are well served by providing a pleasant and organized atmosphere of operations that is appropriate for the requirements of all age groups, ethnic groups and physical handicaps. 

Ensure all staff members adhere to all established policies and procedures related to the front desk business operations and continuously monitor compliance.

Motivates employees through the use of positive reinforcement and recognition of employee problems with efforts to resolve these problems.

Understand, incorporate, and demonstrate UHealth’s mission, vision, and values in behaviors, practices, and decisions.

Perform other duties as assigned based on departmental needs.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS:

Education Requirements (Essential Requirements):

High School Diploma required. 

Bachelor’s degree preferred.

 Work Experience Requirements (Essential Requirements):

Three (3) to five (5) years of relevant experience required, preferably in an out-patient clinic setting, out-patient department, or admitting department in a healthcare-related setting. Consideration will be given to an appropriate combination of education/training, and proven experience.

Knowledge, Skills, and Attitudes:

Strong leadership skills for building high-performing teams and fostering positive staff relations.

Excellent organizational skills for managing complex reporting relationships.

Outstanding verbal and written communication skills; bilingual proficiency is a plus.

Critical thinking and analytical skills for troubleshooting and improving operational efficiency.

Ability to work independently and exercise sound judgment in line with departmental objectives.

Strong interpersonal skills to interact effectively with physicians, coworkers, and diverse patient populations.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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