Company: Oak Street Health

Title: Manager, Managed Care Operations

Location: Downtown Chicago (30 W. Monroe St.) or Remote

Role Description

The Manager, Managed Care Operations will immediately become an important leader on the Oak Street Health team. The ideal candidate will have strong relationship skills, be self-directed, and enjoy working with a team in a fast-paced environment, while bringing their experience and innovative ideas. Highly successful candidates will have existing familiarity with managed care systems/processes and will have an expressed interest in managing a team as they continue career progression.

Core Responsibilities:

Serve as organizational lead in OSH relationships with at least two large health plans, including contracting, implementation, operations, and ongoing management of the partnerships

Approach health plan relationships with the mindset of a 'business owner'

Project-manage and own issues to resolution

Develop opportunities as they arise

Relentlessly pursue opportunities to express the value that Oak Street delivers for health plan partners

Proactively & professionally move contract negotiations forward, with strong understanding of key contract terms and the impact they have on Oak Street's financial and operational performance

Develop deep understanding of OSH financial operations/workflows and their key intersection points with health plan processes

Analyze financial implications of existing and potential future health plan contracts, quantifying and communicating organizational risk to senior leadership

Lead payer implementations independently

Collaborate with other teams at OSH to drive strategic initiatives with payers and to resolve outstanding payer issues

Proactively develop and share ideas for how to improve OSH workflows

Lead conversations proactively and strategically with executives and field leadership on value-add activities and initiatives with payers

Support delegated activities as required (e.g. identification of business requirements for system implementation, oversight of vendor driven activities)

Manage and develop Associates on the Managed Care Operations team 

Other duties as assigned 

What we're looking for

Required qualifications include:

Bachelor's degree

Excellent communication, facilitation, and interpersonal skills with the ability to be personable yet persistent

Excellent problem-solving and analytical skills and impeccable business judgment

Ability to independently pursue and implement solutions to complex problems

Ability to manage multiple priorities in a fast-paced environment

Project management skills

People management skills and/or a history of managing direct reports

Strong MS Excel, Word, and Powerpoint skills

U.S. work authorization

Someone who embodies being 'Oaky'

What does being 'Oaky' look like?

Radiating positive energy

Assuming good intentions

Creating an unmatched patient experience

Driving clinical excellence

Taking ownership and delivering results

Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to 'Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services. We're an organization on the move! With over 170 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody 'Oaky' values and passion for our mission.

Oak Street Health Benefits: 

Mission-focused career impacting change and measurably improving health outcomes for medicare patients

Paid vacation, sick time, and investment/retirement 401K match options

Health insurance, vision, and dental benefits

Opportunities for leadership development and continuing education stipends

New centers and flexible work environments

Opportunities for high levels of responsibility and rapid advancement

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply. 

Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health