+ GENERAL SUMMARY + The Manager, Performance Improvement plays a key role in the success of performance improvement initiatives for the Physicians Practice Management (PPM) line of business and projects across the health system by implementing change methodologies and steering the work of multi-disciplinary teams in a complex environment. The incumbent must have demonstrated success working independently and collaboratively and as part of a team to achieve expected results. In addition, this role will be responsible for developing, implementing, and evaluating, individual and project goals, policies and procedures, clinical information systems, and reports related to “Patient Centered Medical Home” guidelines to ensure program and health system requirements are met. Reports to department leadership. + ESSENTIAL DUTIES AND RESPONSIBILITIES + Manage and implement multiple projects and deliverables related to quality and data analysis for the Physician Practice Management line of business to include accreditation requirements under National Committee for Quality Assurance (NCQA) Patient Centered Medical Home (PCMH). + Collaborate with multi-disciplinary teams to analyze data, develop project plans, and project success metrics based on defined strategic goals and data driven performance improvement methodologies. + Collaborates with leadership and IS department to develop and implement quality clinical information systems and workflows to support the population health management development. + Develop reports, charts, and dashboards to monitor project and operational performance. + Facilitates corrective actions that ensure successful achievement of project goals/deliverables. + Develops effective communication plans to keep project owners and project sponsors informed of progress and challenges and barriers. + Identifies opportunities for innovative solutions and improvements for the physician practices. + Manages NC Medicaid and Clinically Integrated Network (CIN) to ensure quality metrics are met and quality dollars are obtained. + Conducts site visits to assist with performance improvement regarding quality, revenue, efficiencies, and workflows. + Provides education and training and serve as resource for staff related to collecting, analyzing, and processing data. + Collects, collates, and analyzes data from multiple departments and computerized databases. + Manages the Practice Manager Guide and training for all new Practice Managers. + Leads, manages, coaches/mentors, and trains teams/staff; provides guidance, support, to ensure optimal performance and productivity. + Oversees the recruitment, hiring, team/department orientation, performance appraisals and disciplinary actions including up to termination process. + Perform all other duties as assigned. + LICENSES AND/OR CERTIFICATIONS + Required Licenses and/or Certifications + + None required. + Preferred Licenses and/or Certifications + + Project management or LEAN certification and/or Lean Six Sigma Black Belt certification preferred. + MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS + Required Education and Experience + + 5 years of progressive experience in quality, process improvement, patient safety or in a consulting environment required. + + 2 years of experience leading and facilitating quality improvement projects from start to finish with measurable results and operational impact required. + + Proven track record of developing and implementing major projects successfully required. + + Experience in performance improvement and large-scale redesign methodologies required. + Preferred Education and Experience + + Master’s degree in healthcare administration, public health, or project management preferred. + Required Knowledge, Skills, and Abilities + + Excellent interpersonal, and organizational skills. + + Strong verbal and written communication skills for one-on-one interaction and facilitating group discussions/meetings with all levels. + + Strong analytical, problem solving and attention to detail skills. + + Critical thinking and quality improvement skills. + + Ability to use independent judgment and action skills to facilitate needed change in practice. + + Must be a self-starter with proven ability to organize and effectively manage multiple complex tasks and projects simultaneously. + + Strong proficiency and technical aptitude in database, MS Office products, including Excel, PowerPoint, Outlook, and Word. + WORKING CONDITIONS + Normal office environment with little exposure to excessive noise, dust, temperature and the like. + PHYSICAL REQUIREMENTS + Click here to view physical requirements. (https://www.chkd.org/uploadedFiles/Documents/Employees/Category%20A%20Jobs.pdf) #CHKDHP