Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
CVS Health is on a mission to transform healthcare. With a shared purpose to bring our heart to every moment of your health, we are building new ways to care for our communities, leveraging our brick-and-mortar footprint of 10,000 stores. At the heart of this strategy lies the privileged relationships between our colleagues and our customers. As we seek to simplify a complex healthcare system for the patients we serve, while providing meaningful work that differentiates us from other retail employers, empowering our people plays a critical role to business success.
The Pharmacy Intake Innovation team is a dynamic team within Retail Store Operations aimed to support the business and our retail colleagues while upholding and reinforcing regulatory and compliance standards. This position involves identifying and designing opportunities to address business challenges. This colleague designs solutions for business problems and works as part of a larger team that is making larger workflow change while keeping our colleagues at the heart of everything we do. By providing data driven insights to inform key initiatives and evolve the colleague experience, you will be a critical part of designing innovative new programs. This individual predominantly focuses on implementing solutions that drive interoperability through adoption of ePrescribing standards. This position will routinely interact with many of the following groups: Product Development, Pharmacy Operations, Regulatory, Legal, Quality & Safety, Field Leadership and Enterprise partners, along with industry partners across organizations such as NCPDP. The ideal candidate must be a strong collaborator, influencer and demonstrate a high level of growth mindset.
Primary Job Duties & Responsibilities
Tactical Project Execution – 50%
• Collaborate on the creation of strategic roadmaps
• Execute on tactical steps within project plans with minimal support
• Partner across departments in the enterprise to support the execution of project plans
• Partner with IT to develop requirements as needed for projects
• Partner with Sr. Manager to communicate plans, risks, and opportunities from working team up to executive leadership
Field Support and Communication Strategy – 25%
• Support the Sr. Manager in writing field communications and managing communications touchpoints for field support
• Support the creation of field facing materials for key touchpoints such as:
Sr Leader Field meetingsLeadership conferences• Support the Sr. Manager in developing an effective field communication strategy for each program
Analytics – 25%
• Support reporting and analysis for deep dive/follow up questions related to progression towards shared goals
• Translate data insights into meaningful insights and actions
Required Qualifications
• 5+ years of full-time work experience in a retail and/or corporate environment
• 5+ years experience engaging and inspiring teams to achieve both short-term, and long-term goals
• 5+ years experience influencing without authority
• Self-directed requiring little direction
• Strong ability to review data and create strong business insights that influence outcomes
• Leverages a continual improvement mindset to create simplicity and improve the colleague and customer experience
• Strong interpersonal skills as demonstrated by successful collaboration to achieve shared goals
• Strong time management skills, evidenced by experience being accountable to multiple deliverables on staggered deadlines
• Strong personal integrity and judgment, evidenced by a track record of managing highly-sensitive or highly-visible business matters
• Strong communication skills in both formal and informal writing and speech
• Demonstrated growth mindset and willingness to learn and accept feedback
• Delivers high quality professional communications, presentations, responses and analyses on a wide range of requests by working quickly, independently and with minimal direction.
• Communicates clearly to small and large groups internally and externally to lead complex projects to completion.
• Collaborates cross functionally with leaders and colleagues’ enterprise wide to solution, implement, and drive results.
• Plans and executes short- and long-term goals.
• Proven track record of high performance
• Regular and reliable attendance
• Any additional tasks as directed by supervisor or manager
• Advanced skills in Microsoft Word, Excel, PowerPoint, and Outlook
• Travel - occasional travel, up to 20%, may be required based on business needs, including industry conferences
Preferred Qualifications
• Masters degree
• 8+ years of full-time work experience in a retail and/or corporate environment
• 8+ years experience engaging and inspiring teams to achieve both short-term, and long-term goals
• 8+ years experience influencing without authority
• Experience directly leading a team
• Knowledge of change manageable techniques a plus
• Lean six sigma knowledge a plus
• Expertise in NCPDP ePrescribing standards
Education
Bachelors degree, or equivalent experience
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$66,330.00 - $145,860.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS Health
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.