Manager, Pharmacy Operations

 

Omnicell has a dynamic opportunity for a Manager, Pharmacy Operations to provide overall management and leadership in the successful achievement of Omnicell’s business objectives for Pharmacy Services product lines, while promoting a high and consistent level of service quality and customer satisfaction.  The Manager works collaboratively with peers and key departments to provide a high level of client support through effective enactment of services, management of operations, personnel development, issue resolution, ROI and adherence to sound business practices.  

 

Responsibilities:

Provide the departmental leadership and direction necessary to gain and maintain resource depth and maturity to meet the support demands quickly and skillfully. Develop onsite services to meet a highly complex, technical and clinical environment that is highly regulated. Continuously evaluate processes to ensure customers are meeting standards set forth by governing entities. Maintain high levels of client satisfaction by aligning the services organization to provide pro-active customer-focused support emphasizing quality, responsiveness and technical expertise. Work closely with internal and external stakeholders to ensure project deliverables are controlled and monitored to guarantee financial (ROI), product and resource contract commitments are met. Educate customer concerning production planning best practices including production schedules, batch sizes, inventory management and release testing. Manage departmental personnel and related expenses to the anticipated revenue goals and/or organizational objectives. Provide necessary consulting services to assist sales and drive compliance with program initiatives. Proactively identify and address support situations that could jeopardize client satisfaction by applying equitable and consistent problem-solving techniques. Seek opportunities to maximize product and service benefits by re-engineering policies to incorporate key product features and functions. Maximize productivity by organizing resources to meet business demands and positioning the appropriate skill sets for maximum problem anticipation and resolution. Continually improve the strength of the Pharmacy Services team through effective resource hiring, professional development, and mentoring opportunities. Provide clear and consistent direction, timely feedback and active professional counseling to ensure that employees are positioned to meet future career opportunities. Work proactively with Sales, Marketing, Engineering, and upper management to identify, communicate, escalate and resolve critical client/project issues in a preemptive and timely manner. Set an example of professionalism and commitment to sound business judgment in maintaining a high level of client and employee satisfaction. Serve as a key contact for the pharmacy for implementation and provide supportive, positive solutions for infrastructure changes. Maintain fiscal responsibility to all business expenses associated with Company-issued credit card.

 

Specialized Knowledge/Skills:

Excellent organizational skills. Strong interpersonal, communications and problem-solving skills. Demonstrated ability in the areas of project and implementation management. Management skills and strong interpersonal and communication skills with the ability to facilitate team projects. Ambitious and tough-minded entrepreneurial spirit Positive, professional demeanor and presentation in all internal and client interactions. Personal computer skills required including working knowledge of Microsoft Office products.

 

Basic Qualifications:

Associates degree or Professional Healthcare Certification and 5 years of Healthcare Experience Two or more years of directly or indirectly managing people in healthcare implementations Two or more years of experience working in a hospital pharmacy environment Two or more years of experience with pharmacy automation

 

Preferred Qualifications:

Bachelor’s Degree Two or more years project management experience Two or more years’ experience managing remote employees. Two or more years’ experience of IV compounding Two more years’ experience with sterile environment requirements

 

Working Conditions:

You can work anywhere in the continental US as long as you are within 30 minutes of a major airport. Work in an office or work from home – must have office capabilities. Pharmacy environment. Must be able to travel 50% of the time.

 

#Li-JC1