Description and Requirements The Mgr, Print & Mail Operations is responsible for the management of the Mail, Production, and Return Mail Staff and the overall operations of the mailroom and print functions. The Manager will participate in planning mail and print requirements with Healthfirst’s Operating Departments and identify process improvements that result in improved quality and reduced operating expense. The Manager will review existing performance statistics and make recommendations to improve the content and accuracy of the data. The Manager provides oversight of third-party vendors to process incoming and outgoing correspondence, and coordinates mail activities between internal stakeholders and vendors. The role is accountable for ensuring departmental processes and procedures are followed, Service Level Agreements (SLAs) are met, and necessary process improvements are implemented to maintain quality and reduce operating costs.

Duties and Responsibilities:

Comply with HIPAA guidelines and maintain confidentiality of member, provider, and departmental information. Adhere to state and federal compliance and regulatory guidelines.Lead department of Team Leads and Mail Clerks to ensure departmental processes and procedures are followed.Foster an environment in the print shop that stresses quality, accountability, and customer serviceOversee mail operations: receiving, routing, distributing, printing and mailing correspondence and shipping & receiving parcels in New York and Florida mail operations.Provide oversight of third-party vendors to process incoming and outgoing correspondence.Ensure appropriate resource scheduling to achieve departmental goals regarding productivity, quality, and timeliness to meet SLAs.Empower the department and foster an environment to ensure high quality of work, accountability and a high level of customer service.Monitor department budget and manage resources to meet or exceed budget expectations and make recommendations to reduce operating expenses.Work with USPS to maintain PO Box and mail forwarding agreements and establish new agreements as needed.Oversee maintenance and upgrades of existing mail processing equipment and obtain quotes for new equipment as needed.Partner with appropriate individuals/departments as necessary to resolve issues as needed.Monitor reporting to ensure internal and vendor mail processing is completed in accordance with SLAs.Maintain and update the Business Continuity Plan to balance work between mail operations in New York and Florida and third-party print vendors.Perform additional duties as needed or assigned. 

Minimum Qualifications:

High school diploma or GED from an accredited institutionMicrosoft office experience with Word and ExcelStrong verbal and written communication skills and ability to communicate in a clear, concise and grammatically correct wayUnderstanding of USPS postal regulations and requirementsWorking knowledge of printing, folding & insertion and postage equipmentPrior work experience managing a teamExperience with vendor oversightAbility to monitor/support a seven day per week operation including holidays and weekendsOccasional travel to the Florida location as needed

Preferred Qualifications:

Bachelor’s degree from an accredited institutionWork experience in a healthcare environment

Hiring Range*:

Greater New York City Area (NY, NJ, CT residents): $100,900 - $145,775

All Other Locations (within approved locations): $86,500 - $128,690

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

*The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.