The AWS Marketing Customer Experience (CX) team’s vision is through actionable intelligence rooted in customer feedback, the CX team will cultivate genuine connections and unmistakably one AWS experience for customers. The team’s mission is to raise the bar of the customer experience through accelerated delivery of consistent, responsive, convenient and personalized human-centric design and expression. We serve as the trusted voice of AWS customer and operate with a commitment to understand our customer needs and empower seamless interactions, driving trust, delight, and cohesion across all marketing channels.

As a Manager, Product Management – Technical, you will own and define the lifecycle of a suite of products inclusive of defining product strategy, feature design, technology approach, and roadmap priorities. You thrive in highly ambiguous situations while working backwards from our customers to understand their pain-points and develop technology scalable solutions that impact them. You will manage and mentor a group of product managers, partner with engineering, program management, design, science, and digital marketing driving alignment across diverse set of organization stakeholders. As a Manager, Product Management – Technical, within CX, you will utilize deep technical understanding to assess technology impacts, recognize complex designs, evaluate emerging technologies such as Gen-AI, and ensure rapid release and iterative delivery to meet customer needs. You will define product value propositions and drive strategic product communications across the organization engaging with executives and various stakeholders. As a product portfolio owner, you will play a key role in building out our product management mechanisms, and help set the vision, values, and culture of our team. You also participate, sharing knowledge and collaborating, such as attending, and/or presenting at internal conference opportunities.

Our environment is fast-paced. The ideal candidate will be a self-starter, endlessly curious, detail-oriented and highly organized. Strong communication skills (both oral and written) are critical.

Key job responsibilities
• Lead, hire, and develop product management team.
• Translate complex and ambiguous business problems into crisp product strategies and roadmaps that emphasize rapid release, iterative delivery approach.
• Lead definition product vision, own the strategic direction and long-term roadmap for a suite of products in highly ambiguous situations.
• Lead roadmap execution as product owner, and through other Product Managers.
• Create various product artifacts, such as strategy and vision documents, BRDs, PR FAQs, and more.
• Stay abreast of emerging technologies such as Gen-AI, industry trends, and competitive landscapes, and identify opportunities for product innovation and differentiation.
• Partner within CX and across Marketing Technology functional leaders from Engineering, Program Management, Science, Digital Marketing, and Design on product development and launch
• Provide technical oversight across the software development lifecycle.
• Actively develop others in the PMT community, including mentoring and performing technical assessments.
• Dive deep into data and research. Proactively identify and mitigate strategic/tactical risks.

A day in the life
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

About the team
We are dedicated to raising the bar of customer experience through accelerated delivery of consistent, responsive, convenient and personalized human-centric design and expression. We serve as the trusted voice of the AWS customer and operate with a commitment to understand our customer needs and empower seamless interactions, driving trust, delight, and cohesion across all channels.