$90,000 - $115,000 / year + Bonus Vertafore is a leading technology company whose innovative software solution are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships. Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success. Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better. We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India. JOB DESCRIPTION  Vertafore is looking for someone to lead a project management team in our Small/Medium Agency organization.  We’re #1 in our industry and are looking for a someone who will thrive in a customer-driven, collaborative team environment, and who is dedicated to working with our customers and the team to ensure we provide the best service possible in the insurance software industry!     Core Requirements and Responsibilities:   In support of our products and our clients, the Professional Services Manager will:      Lead a team of billable, implementation resources in a high energy, technical environment.  Collaborate with team members and customers through the data conversion process.  Coordinate escalation issue processes through both development and support departments when necessary.  Work with team to recommend solutions for customer pain points, gaps, needs, goals.  Lead solutioning and troubleshooting activity bringing to successful closure.  Contribute and lead methodology and best practices design.  Ensure budgets, schedules and performance standards are attained.  Serve as the primary customer escalation point for customer changes and/or issues during the implementation process.  Partner with the sales teams for project scoping and preparing statements of work.  Provide oversight to ensure the published delivery methodology is followed.  Support team development in the Vertafore Way while helping to effectively address the resource requirements dictated by current backlog.  Creatively construct and deploy diverse approaches to drive employee engagement.  Inspire and motivate team to meet commitments.  Work with sales, product management, development, and cross functional teams to improve customer experience.