The RoleAs the Manager of Quality Control, you will be a part of the Operations Support team. This role involves overseeing the quality control processes related to customer interactions, monitoring performance metrics, and leading a team to enhance the overall quality and efficiency of Prosper team members and individuals at our vendor sites. Primary lines of business within the scope of this role include Customer Experience, Sales, Escalations & Complaints, Collections, Investor services, Verification, Home equity, and other supporting functions impacting the customer experience. We are looking for a demonstrated leader with the proven ability to effectively build and expand quality control while being a strong cross-functional partner. This candidate will be comfortable in driving accountability, excellence, and outcomes among the quality control team and the broader organization.What You Will DoEnhance, develop, and implement a rigorous quality control monitoring process to evaluate effectiveness within operations for all lines of businessAlign quality control department goals with operations’ vision for a brand enhancing experienceLead, mentor, and inspire a team of quality control agents, fostering a culture of excellence, collaboration, accountability, and continuous improvement.Define and implement performance metrics for the quality control departmentDrive automation of /quality control processes and reporting to improve operational effectivenessWork collaboratively with cross functional leaders and operations support to ensure continuous delivery of valuable metrics to help drive desired outcomesIdentify and implement opportunities for process improvements within the quality control department and operationsAbout YouBA/BS preferred or equivalent experience in the financial services industry5+ years of Quality Control/ Quality Assurance experience in a call center/operations environment2+ years of experience in people leadership and developmentDemonstrated success in building quality control processes within OperationsProven success in leading effective teamsExcellent analytical, problem-solving, and decision-making skillsAbility to collaborate effectively with cross-functional teamsExperience working in hybrid role, this role is required to be in the Phoenix office on Wednesdays & Thursdays each weekWhat We OfferThe opportunity to collaborate with a team of creative, fun, and driven colleagues on products that have an immediate and significant impact on people's livesThe opportunity to work in a fast-paced environment with experienced industry leadersFlexible time off, comprehensive health coverage, competitive salary, paid parental leaveWellness benefits including access to mental health resources, virtual HIIT and yoga workoutsA bevy of other perks including Udemy access, childcare assistance, pet insurance discounts, legal assistance, and additional discounts$61,000 - $76,000 a yearCompensation details: The salary for this position is $61,000 - $76,000 annually, plus bonus and generous benefits. In determining your salary, we will consider your location, experience, and other job-related factors.