Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

CVS Health is on a mission to transform healthcare.  With a shared purpose to bring our heart to every moment of your health, we are building new ways to care for our communities, leveraging our brick-and-mortar footprint of 10,000 stores.  At the heart of this strategy lies the privileged relationships between our colleagues and our customers.  As we seek to simplify a complex healthcare system for the patients we serve, while providing meaningful work that differentiates us from other retail employers, empowering our people plays a critical role to business success.    

Store Operations and Strategy Implementation is a dynamic team within Retail Store Operations aimed to support the business and our retail colleagues while updating and reinforcing day-to-day operations as well as store closure/market disruption support for stores in need across multiple growth initiatives. Keeping our colleagues at the heart of everything we do, the strategy implementation team will support field execution of key growth initiatives across retail by providing data driven insights to support field and store execution, evolving processes as needed to streamline operations and deliver optimal outcomes. The team will collaborate across various stakeholder groups including but not limited to; store operations, real estate, communications, change management, and IT partners to ensure our store and field leaders have a clear and actionable strategy to drive successful outcomes across key retail market growth and disruption priorities.

This position will support the creation and maintenance of day-to-day operations checklists and playbooks as needed, permanent hours of operation governance and reporting, and execution support of store closure and market disruption activities in collaboration with multiple stakeholders. Under the direction of the Strategy Implementation Sr. Manager, this colleague will partner cross-functionally to devise and deploy key initiatives aimed to improve store and field execution through improvement of processes that impact store and field colleagues across our 9,000+ retail locations.

Skill In:

Self-directed requiring little directionLeverages a continual improvement mindset to create simplicity and improve the colleague and customer experienceStrong interpersonal skills as demonstrated by successful collaboration to achieve shared goalsStrong time management skills, evidenced by experience being accountable to multiple deliverables on staggered deadlinesStrong personal integrity and judgment, evidenced by a track record of managing highly-sensitive or highly-visible business mattersStrong communication skills in both formal and informal writing and speechDemonstrating strong attention to detail and follow through with commitments

Ability to:

Deliver high quality professional communications, presentations, responses, and analyses on a wide range of requests by working quickly, independently and with minimal directionCommunicate clearly to small and large groups internally and externally to lead complex projects to completionCollaborate cross functionally with leaders and colleagues’ enterprise wide to solution, implement, and drive resultsPlan and execute short- and long-term goalsResponsibility for new store openings, store closures, and management of both processes

Required Qualifications

The successful candidate will have a strong work ethic, be a self-starter, and able to be highly productive in a dynamic, collaborative environment. The ideal candidate will have the following knowledge / skill / ability:

5+ years of full-time work experience in a retail and/or corporate environment5+ years experience building high-performing teams5+ years experience engaging and inspiring teams to achieve both short-term, and long-term goals5+ years experience influencing without authorityDemonstrated growth mindset and willingness to learn and accept feedbackProven track record of high performanceExpertise leveraging MS Office Suite, including advanced Excel and PowerPoint capabilitiesRegular and reliable attendance during normal working hours, as established by the leaderAny additional tasks as directed by supervisor or managerTravel requirements – up to 25% travel expected

Preferred Qualifications

Masters Degree8+ years of full-time work experience in a retail and/or corporate environment8+ years experience building high-performing teams8+ years experience engaging and inspiring teams to achieve both short-term, and long-term goals8+ years experience influencing without authorityKnowledge of change management techniques a plusExperience in acquisitions and market growth/disruption opportunitiesKnowledge of workforce management processes and extensive knowledge of retail business operations, including pharmacy

Education

Bachelors degree, or equivalent experience

Pay Range

The typical pay range for this role is:

$66,330.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 11/06/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.