**Description** **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. **ABOUT THE ROLE:** As a Manager of Revenue Operations, you will join the Restaurant Operations & Enablement team and partner with the revenue stakeholders to make a meaningful impact on strategic initiatives, supporting team objectives and key results, & managing the organization’s technical infrastructure. An ideal candidate for this role should enjoy working in an innovative, energetic, and high growth technology company, have an appreciation for efficient and thoughtful analysis & insights best practices. Strong operations experience is a must as well as experience building an infrastructure that allows the sales and success teams to streamline their day-to-day efforts at scale. **WHAT YOU'LL DO:** + Lead a team of revenue operations analysts to meet the Resy Business Strategic Priorities & deliver on the annual roadmap + Manage the sales and customer team’s technology infrastructure to drive efficiency. + Partners with various key team members across the Resy & American Express business to drive initiatives forward & remain compliant. + Salesforce configuration changes including (but not limited to) workflows, process builder, fields, page layouts, approvals, record types, custom settings, and more. + Understanding basic triggers / apex code knowledge. Work with Salesforce Premier Support to troubleshoot. + Identify unused or underutilized platform features. + Maintain & audit tech stack licensing and user assignment. + Management of third-party applications & integrations. + Oversee American Express third-party life cycle management for technological evaluation & assessments on an ongoing basis. + Triage incoming operations requests from sales, success, and revenue leadership. + Build scalable processes and drive projects to completion. + Build ad-hoc training & support on new processes and workflows. + Provide data analysis, as needed, for our sales and customer success teams. + Create and maintain dashboards. **WHO YOU ARE:** + 5-7 years professional experience working in Sales Operations / Revenue Operations. + Managing, supporting and coaching a team of revenue operations analysts + Intermediate Salesforce backend experience required. Reading & Writing Apex Code preferred. + Strong Salesforce experience required. Salesforce Admin Certification preferred. + Platform App Builder Preferred. Ideally Trailhead Badges / Super Badges. + Knowledge of go-to-market tech-stack including Outreach.io, Docusign, Salesforce CPQ, Microsoft Suite, TaskRay. + Experience working in a high growth company at scale. + A passion for troubleshooting and finding unexpected behavior. + Highly proficient in Excel & ability to collect clean data, accurately execute analyses, and uncover relevant insights. **Qualifications** Salary Range: $110,000.00 to $190,000.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters. **Job:** Customer Service **Primary Location:** US-New York-New York **Other Locations:** US-South Carolina-Charleston **Schedule** Full-time **Req ID:** 24023278