Job Description:
The Sales Operations manager will be dedicated to ensuring that we are maximizing efficiency and capitalizing on the full features and benefits of the systems used by Cambria’s internal and external customers (primarily Salesforce and The Cambria Exchange) based on the various user group needs. We are seeking someone with excellent technical, business and communication skills who can interface directly with internal stakeholders to understand their needs in order to administer and enhance our systems to ensure the best experience and ease of use. The Sales Operations manager will serve as the "go to" for all enhancements, promote adoption, training, and will help shape Cambria technology roadmap by keeping current on all technology trends and more.
Essential Duties and Responsibilities:
Serving as the primary business partner to our Sales team
Optimizing Salesforce configurations to enhance sales productivity, continually seek ways to simplify
Collaborating with our Sales Leaders and teams to establish and refine performance metrics, facilitating informed decision-making
Redefining and optimizing the territorial distribution ensuring comprehensive market coverage and increased sales efficiency
Swiftly addressing and resolving operational challenges, suggesting improvements to systems
Work in tandem with the Sales team to identify and rectify knowledge and skill gaps, ensuring ongoing development and training
Create and administer training to existing or new users/groups
Provide one to one training to end users on an on-going basis
Expand use of Salesforce.com and The Cambria Exchange and other key systems by attending planning meetings, assisting with determining if these systems can be used in new ways as opposed to purchasing a new internal system
Communicate regularly with user base regarding new features and enhancements.
Analyze data to identify sales performance gaps, managing pipeline and forecasting with a focus on accuracy and efficiency
Manage Salesforce governance and reporting
Lead the team of two, including our primary Salesforce administrator and our Sales territory analyst
Be the company SME on Salesforce.com and The Cambria Exchange
Qualifications & Skills:
In-depth knowledge of the standard capabilities of Salesforce, Salesforce AI, Oracle ERP and basic eCommerce platforms
Strong reporting background using standard reporting tools
Detail oriented and self-starter with strong written and interpersonal skills
Ability to work independently, as well as part of a team
Team player with positive “Can-do” attitude
Great communication skills with an enthusiastic personality
Computer literate and proficient in standard office applications Word, Excel and Outlook
Strong problem-solving skills, data and software applications
Minimum Requirements:
Education: Minimum expectation of a Bachelor’s Degree or equivalent education/experience
Experience: 7+ years of Salesforce Classic and Lightning administration experience
Systems: Word, Excel, Outlook and Google platform,
Salesforce: Data Cloud and Einstein experience preferred but not required
Additional Requirements:
Managerial Responsibilities: Will manage the Salesforce administrator and Salesforce territory administrator
Travel Requirements: May travel to other Cambria locations as required
Physical Requirements: Office position requiring telephone and computer use. Must be able to lift up to 30 pounds for displays, samples and other marketing materials
Cambria offers a competitive benefits package that encompasses Health and Dental Insurance, Paid Time Off, 7 paid Holidays , 401(k) plus matching, Discretionary Profit Sharing, Flexible Spending Account; Life, Supplemental Life, and Disability Insurance; Referral Program, Tuition Reimbursement, Employee Assistance Program, Employee Discount and Professional Development Assistance.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
CambriaCares is our commitment to Philanthropy, Our People, and The Planet. Care is an integral part of what goes into Cambria products—and care is the driving force behind our commitment to creating opportunities that drive impact both inside and outside our walls. With a focus on three areas—philanthropy, our people, and the planet—we’re doing just that.
For additional company information, please visit www.CambriaUSA.com
Offer of employment will be contingent upon the successful completion of background verification check, subject to applicable laws and regulations.