Introduction Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview We are seeking a highly skilled and motivated individual to join our team as the Manager, CRM Strategy. In this role, you will have the opportunity to make a significant impact on our company's CRM product and overall business performance. As the Manager, Salesforce Strategy, you will lead a global team of Salesforce Administrators and be responsible for optimizing the Salesforce platform to shape our CRM product strategy. Working closely with the VP of CRM Strategy, you will provide thought leadership, best practices, and subject matter expertise to enhance our Salesforce capabilities. Additionally, you will collaborate with various stakeholders to understand their needs and requirements, ensuring seamless integration with other systems and processes. Your strong analytical skills and ability to translate data into actionable insights will be crucial in driving successful CRM initiatives and achieving measurable results. As a self-starter with a strong work ethic, you will thrive in our fast-paced, high-demand environment. Join our team and be part of our continuous improvement and innovation culture, where you will have the opportunity to develop your skills and advance your career. This position can be entirely virtual/remote/work from home and you can sit anywhere in the US. How you'll make an impact Own the Salesforce product and roadmap, taking full responsibility for its success. Prioritize team projects based on their impact on the business and lead projects independently, ensuring timely and successful delivery. Provide expert guidance, best practices, and thought leadership on Salesforce enhancements. Lead and motivate a high-performing CRM team, offering strategic direction and fostering a culture of exceptional customer experience. Supervise the configuration, customization, and maintenance of the Salesforce platform to ensure optimal performance and user satisfaction. Drive efforts to maintain accurate and up-to-date information through data integrity, governance, and management practices, including responsibility for Salesforce data quality. Proactively monitor system performance, identify and address issues, and implement necessary enhancements to maximize the capabilities of Salesforce. Collaborate with stakeholders from sales, marketing, client services, and IT teams to understand their needs and requirements for the CRM platform. Work closely with the VP, Global CRM Strategy to ensure alignment with the broader CRM strategy and seamless integration with other systems and processes. Develop and deliver comprehensive training programs for end-users to ensure effective utilization and adoption of the Salesforce platform. Provide timely support and assistance to users, addressing inquiries and resolving technical issues. Utilize Salesforce reporting and analytics tools to extract insights and make data-driven decisions to optimize business processes and enhance customer engagement. Develop and present regular performance reports to management, highlighting key metrics and the impact of CRM initiatives. Foster a culture of continuous improvement and innovation by coaching, providing feedback, and offering training opportunities to develop team members' skills and career paths. Stay informed about Salesforce updates, new features, and industry best practices. Act as a Salesforce advocate within the organization, promoting the value and benefits of the platform. About You Bachelor's degree in Business Administration, Information Technology, or a related field. 5+ years of experience in Salesforce administration and CRM product management. Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Platform App Builder) are highly desirable. Experience with Oracle CPQ is a plus Strong understanding of CRM principles, processes, and best practices. Excellent analytical skills with the ability to translate data into actionable insights. Proven track record of driving successful CRM initiatives and achieving measurable results. Self-starter with strong work ethic and ability to excel in fast paced, high demand environment. Competent to work at the highest technical level of all phases of applications systems analysis and programming activities. Proven ability to independently manage tasks and priorities, accurately estimate work and meet deadlines. Commitment to quality and excellent customer service to end users. #LI-DK3 #LI-Remote Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.