Job Title

Manager, Service Delivery

Job Description Summary

The Service Delivery Manager is the chief administrator of Facilities Management, which includes Facilities Maintenance, Event Services, Project Management, Grounds Services, and Custodial Services and is responsible for management of the University's buildings, facilities, and grounds. The Manager coordinates the delivery of essential facility maintenance and custodial services, ensuring compliance with health, life safety, and building codes, recommending priorities for needed repairs and renovations, and directs the development of contingency plans for extraordinary grounds and maintenance efforts under emergency conditions.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Ensures the success of the Department of Facilities Management by coordinating the development of goals and objectives that are consistent with and supportive of the institutional mission of the University, reviewing and approving unit plans for Facilities Maintenance, Business Services, Grounds Services, and Custodial Services within the context of Facilities Management’s goals and objectives, and evaluating progress toward their achievement.Coordinates the delivery of essential facility services by organizing the various units of Facilities Management in a logical, non-duplicative, and effective manner which best meets the work requirements and mission of the department and the needs of the University and establishing appropriate policies and procedures that promote a strong service-orientation to students, faculty, and staff.Facilitates the development of an overall plan for needed repairs and renovations of University buildings and facilities, including master planning of utility infrastructure to maximize efficiency of the current building inventory while providing for future expansion, by analyzing the data from facilities audits, understanding the impact of repairs and/or renovations on existing mechanical, electrical, structural, and related systems, and recommending the appropriate priorities for repairs and renovations.Evaluates the condition of all University buildings and facilities by using audits of the facilities to document their current condition and compliance with health, life safety, and building codes, advises senior administration of the status of existing University facilities regarding life safety requirements, makes recommendations for corrective action of unsafe conditions in the physical plant, and includes problems and recommendations for corrective action in long-range plans.Ensures the success of capital projects and physical improvements by coordinating with Planning, Design & Construction from the installation and commissioning of engineered systems and preparation for occupancy continuing throughout the life of the facilities; on an ongoing basis, works with Planning, Design & Construction to develop solutions to facility-related problems.Provides for a safe campus environment by directing the development of appropriate contingency plans that anticipate requirements for extraordinary grounds, maintenance, and custodial efforts under emergency conditions and includes the use of contracted services beyond the University's capability to provide needed services.Maintains an accurate Computer Maintenance Management System (CMMS) that records, stores, and retrieves repair, maintenance, and construction activities for all facilities on campus and ensures equipment and building systems are given proper maintenance through an effective preventative maintenance program to promote the longest possible life.Ensures that all University facilities are maintained in a manner which provides a clean and safe environment by directing Custodial Services efforts.Works with others to help ensure that the conditions of plans and specifications on construction projects are met by contractors by observing progress being made in the field, reporting observations to those tasked to manage the project, and assisting with the review of any modifications that may be suggested during the construction of a project.Maintains pertinent information and project data in CMMS that will inform the operating units’ maintenance efforts of new facilities and equipment.Assists in the preparation of the annual state appropriations request for maintenance and repair of existing University buildings and facilities by developing data derived from facility audits that identify and prioritize repairs and renovations consistent with the campus master plan, identifying capital renewal projects which support the campus master plan, assessing staffing and funding levels required to maintain campus facilities, and making recommendations to the client’s point of contact.Assists the University in helping to maintain a campus environment that is friendly to not only the disabled community, but the abled-bodied community as well by being familiar with access regulations and laws and when a discrepancy is discovered, bringing it to the attention of senior administration with possible solutions.Supports the campus sustainability program, manages campus utilities with a focus on efficient use of energy resources, assesses and uses new technology for energy conservation that is in the long-term best interest of campus facility management, and facilitates the University's participation in the State's Materials Recovery Program.Reduces the University's reliance on outside construction contractors for less significant projects by providing in-house construction support from the campus construction team, assesses the effectiveness of using the campus construction team, and recommends ways to make the process more efficient.Maintains and ensures control of all campus keys through enforced customer accountability.Serves in an advisory capacity to the University’s administration.Develops an effective and efficient staff by hiring qualified applicants, training personnel to departmental standards, assigning work appropriate to employees' capabilities, and evaluating performance.Manages funds by planning, developing and controlling the annual site budgets.Facilitates a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as directed the organization and the client.Contributes to the overall success of the Department of Facilities Management by performing all other duties and responsibilities as assigned.

#INDCWS

MINIMUM ACCEPTABLE QUALIFICATIONS

Education/Experience:

A Bachelor’s degree in Management, Business Administration, Technology and Construction Management, or a related field (Master’s degree preferred) and five years of experience in the management of a physical plant or as a facilities manager is required or a Bachelor’s degree in Architecture or Engineering (registration as an Architect or Professional Engineer preferred) and five years of experience in management is required. Experience at an educational institution is preferred.

SKILLS:

Management skills, particularly problem-solving and decision-making as well as organizational and supervisory skills, are required. Strong verbal and written communication skills are required. Computer literacy, particularly in the use of automated work order systems, is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.

EFFORT:

The responsibilities of this position require regular visits to campus facilities, including using stairs and ladders in University buildings and construction sites.

OTHER:

The scope of the job frequently requires working in the evenings and on weekends.

C&W Services is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.