Date Posted:

2024-10-29

Country:

India

Location:

Temple Steps , Block-1, 4th Floor,No.184-187, Anna Salai,Little Mount, Saidapet,Chennai – 600015, India

Job Title

Manager, Service Sales

Role Overview:

Drive the commercial aspect of service and provide strategic direction for the team to achieve AMC Renewal, Conversion & Recovery of suspended/ discontinued services. Identifying service needs in the field and working with respective regional teams to provide support.  Manage the monthly forecast and develop strategies to meet and exceed forecasted targets, contributing to the overall business.  Knowing, developing and maintaining the elevator market and Otis growth through Service Sales.Develop Key Accounts by understanding customer expectations and working closely with service teams.Completing all the documentation associated with the Contract, i.e. Tender, Technical clarifications, legal documents, etc. and submitting them to the customer within the given timeframe.Preparing and making presentation to Customers and stakeholders.Responsible for account receivables.Drive continuous improvement initiatives within the Service department, identifying opportunities to streamline processes, enhance efficiency, and improve customer satisfaction.

What You Will Need to be Successful:

Diploma (or) Bachelor’s degree in Engineering, Business Management or higher in related field.Proven experience in a managerial role within or outside of the elevator industry.Strong leadership and team management skills, with the ability to lead and inspire a team to achieve strategic objectives.Expertise in Service business, forecasting, and margin improvement , with a track record of successful outcomes.Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders. Strategic thinking and problem-solving abilities, with a focus on driving continuous improvement and operational excellence.Exposure to latest trends in Customer Service, must have sound knowledge in technical, and commercial aspects as well as soft skills.Be a subject matter expert (SME) and lead for other continuous improvement associates on the team.Coordinate with service team to action plans and address deficiencies regarding safety, callback rates, and technical support.Recommend and detail changes in maintenance service documentation, methods, process, design, and delivery.Conduct field education training ensuring that we create and maintain a safe working environment.

On a typical day you will:

Manage a portfolio of elevator units through maintaining good working relationships with existing customersServe as primary contact for timely resolution of customer needs surrounding inquiriesDevelop new customers via cold calling, networking, bids and tendersDevelop your own sales strategy to achieve sales targetsUse Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales resultsConduct sales negotiations and close dealsCollaborate with fellow team members, including other sales representatives and field colleagues

What’s In it For Me / Benefits

You will receive a long-term employment contract with the world market leader in a crisis-proof industry.We offer you remuneration in accordance with local standards.We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.

We support work-life integration, allowing space for both work and your personal life so that you can feel fulfilled in both aspects. For this role, we offer flexible working hours with the possibility of remote work.

Apply today to join us and build what’s next!

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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