Title: Manager, ServiceNow 

Department: Acrisure Information Technology 

Location: Hybrid (4 days onsite, 1 day remote)

About Acrisure

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Job Summary: 

This role will be responsible for working with business and technology stakeholders and product teams to develop and convey ServiceNow vision; define backlog; and deliver and sustain the end-to-end customer experience. The ServiceNow Product Manager must be able to partner effectively with a wide range of teams, including business leaders, delivery teams and external partners, driving business success. 

Responsibilities:  

Partners with IT leadership and other key stakeholders to define opportunities and to identify and prioritize enhancements based on predefined criteria (return on investment, productivity, compliance) 

Accountable for overseeing the development of product backlog and actionable user stories for ServiceNow 

Establishes priorities of the ServiceNow product backlog in collaboration with the IT leadership and Product Teams 

Ensures the development of the life cycle view of the solution including the conception of its need, design and execution, and upgrade and/or replacement when appropriate 

Oversees the ServiceNow Platform and provides subject matter expertise for the CMDB, and ITSM, ITAM, and ITOM 

Accountable for designs, specs, implementation, and program management for all projects in ServiceNow 

Manages quality assurance rollouts and performs functional analysis to assess the robustness of projects recently launched 

Manages the integration of ServiceNow and other business applications. 

Manages other IT Applications as needed. 

Accountable for planning, upgrading, testing, documenting, and maintaining the ServiceNow platform, ServiceNow modules and associated 3rd party integrations 

Develop and lead the execution of respective application roadmaps across key business functions using agile methodologies 

Develop relationships and actively collaborate with stakeholders 

Understand business needs and translate into IT deliverables 

Support discussions and facilitate cross-team decision making 

Ensure exemplary performance and reliability of IT solutions 

Drive continuous improvement to drive effectiveness and efficiency 

This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.  

Competencies:                                              

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience: 

Bachelor's degree in computer science, engineering, business administration, or a related technical discipline 

5+ years of experience in the ServiceNow Platform 

Strong leadership and influence skills 

Professional, organized, and strong communicator 

Excellent teamwork, facilitation, relationship building, and negotiation skills 

Ability to present to all levels of management & executive leadership 

Familiarity with SOX audits, change management process, SDLC and testing processes 

Management experience preferred. 

Technical Qualifications:  

ServiceNow Certified Systems Administrator and/or Developer is a must 

Expertise in overall ServiceNow Platform including ITSM, ITAM and ITOM  

Experience with ServiceNow HRSD, ITBM and other common applications desired 

Expertise of ServiceNow CMDB, Workflows, Discovery, and Integration Hub 

Extensive SQL database analytics 

High PC skills including experience with Microsoft Office Suite including Word, Excel, Power Point, Outlook, SharePoint. 

Other Qualifications: 

Able to work independently and enjoy a high degree of interaction with team members 

Ability to contribute to a collaborative environment by consistently demonstrating teamwork, high motivation, positive behavior and effort to achieve goals and objectives 

Self-motivated and driven 

Ability to manage a diverse remote staff 

Maintain a sense of urgency and ability to work with and meet deadlines 

Demonstrate effective written and verbal communication, including the ability actively listen, and problem solve with minimal assistance 

Demonstrates excellent time management and prioritization skills 

Attention to detail and commitment to a high level of accuracy 

The ability to multi task, prioritize, work independently, and use discretion surrounding sensitive information 

Ability to maintain a professional demeanor and positive attitude 

Benefits & Perks:

Competitive CompensationIndustry Leading HealthcareSavings and InvestmentsCharitable Giving ProgramsOffering hybrid work option           Opportunities for GrowthParental LeaveGenerous time away

Acrisure is committed to making an impact in our communities by giving back, with millions committed to children’s health with Helen Devos Children’s Hospital and UPMC Children's Hospital of Pittsburgh.

For more, visit www.Acrisure.com  or learn more here.

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Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.  California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
 

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.