Responsible for overseeing the delivery of spiritual care and volunteer/guest services, ensuring the highest standards of care and support. This role involves direct supervision of team members and supervisors, fostering a collaborative and inclusive work environment. The manager develops and implements programs that address the spiritual and emotional needs of patients, families, and guests, while also managing volunteer recruitment, training, and retention. Additionally, the manager coordinates guest services to ensure a welcoming environment, collaborates with other departments to integrate services, ensures compliance with regulations, and manages the departmental budgets effectively. Job Responsibilities: Include, but are not limited to: + Creates a working environment that promotes positive employee engagement, adherence to company policies, effective communications, collaboration, innovation, optimal productivity, and continuous learning. + Develops, implements, and manages annual capital/operating and personnel (FTE) budget. Uses resources effectively and manages expenses to meet financial goals of department(s). + Focuses staff on continuously building customer satisfaction for patients, physicians, colleagues, the community, and other departments served. Engages staff in continually raising the bar for service excellence. + Leads and facilitates the work of those delivering spiritual care, volunteer, or guest services. + Partners with Human Resources, Quality, clergy, Foundation, and community leaders to support an interprofessional approach to spiritual care and support of patient and family needs. + Oversees the CPE training program according to ACPE standards. + Participation in programs and administrative activities of the institution such as monthly leadership meetings, huddles, and other hospital-wide committees. + Contributes to the strategic planning process, day-to-day operations, standards of care or service, and attainment of organizational goals. Facilitates collaborative problem solving among interdepartmental disciplines. Advocates for and allocates available resources to promote efficient, effective, safe, and compassionate care or service. + Collaborates with department managers to effectively use the volunteer, spiritual and guest resources available, matching the talents and preferences of the individual to the needs of the department. Supervisory Responsibilities: + Oversight and management of all volunteers, spiritual care and guest services team members and supervisors. Other duties as delegated by leadership. Education: Bachelor’s Degree Experience: 2 years’ experience in a similar job Other Desired Skills, Abilities, and Knowledge: • Strong communication skills • Proficient in Microsoft Office Suite • TJC applicable standards • Human Resource and compliance standards Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires a full range of body motion including handling and lifting, manual finger dexterity and eye-hand coordination. It involves standing and walking and requires normal visual acuity and hearing. ABOUT US At Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include: + Morristown Medical Center, Morristown, NJ + Overlook Medical Center, Summit, NJ + Newton Medical Center, Newton, NJ + Chilton Medical Center, Pompton Plains, NJ + Hackettstown Medical Center, Hackettstown, NJ + Goryeb Children's Hospital, Morristown, NJ + CentraState Healthcare System, Freehold, NJ + Atlantic Home Care and Hospice + Atlantic Mobile Health + Atlantic Rehabilitation We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners. We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades: + 100 Best Companies to Work For ® and FORTUNE® magazine for 15 years + Best Places to Work in Healthcare - Modern Healthcare + 150 Top Places to work in Healthcare - Becker's Healthcare + 100 Accountable Care Organizations to Know - Becker's Hospital Review + Best Employers for Workers over 50 - AARP + Gold-Level "Well Workplace": Wellness Council of America (WELCOA) + One of the 100 Best Workplaces for “Millennials” Great Place to Work® and FORTUNE® magazine + One of the 20 Best Workplaces in Health Care: Great Place to Work® and FORTUNE® magazine + Official Health Care Partner of the New York Jets + NJ Sustainable Business Named one of America's 50 Best Hospitals by Healthgrades, a World’s Best Hospital by Newsweek and recognized as a Best Regional Hospital in the NY Metro area by U.S. News & World Report. Our Atlantic Neuroscience Institute is the region’s leader in neuroscience care. A hub for the New Jersey Stroke Network, we offer a broad range of advanced neurological, neurosurgical and neurodiagnostic services. We are also certified as a Level IV Epilepsy Center and home to the Gerald J. Glasser Brain Tumor Center, where more brain tumor surgeries are performed than anywhere else in New Jersey. Our CyberKnife® program is the largest and most experienced in the state. We also have a satellite emergency department in Union, NJ, which treats about 40,000 emergency cases each year. Committed to providing exceptional care, Overlook Medical Center has achieved the prestigious Magnet® recognition. This designation from the American Nurses Credentialing Center is the highest national honor for nursing excellence. What’s more, Overlook Medical Center has advanced certification from The Joint Commission for perinatal care and is designated an Advanced Comprehensive Stroke Center. Additional Joint Commission-certified services include behavioral health care, spine surgery, wound care, and primary care medical home (PCMH). EEO STATEMENT Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.