Overview Job Purpose The Storage Engineering Manager is responsible for overseeing a team of storage engineers that support enterprise storage arrays & SAN switches in high-performance production as well as non-production environments. This individual works as part of a results-oriented service delivery team that collaborates with other engineering and operations teams. He/she will be responsible for coordinating the daily activities of the team, managing escalations, and handling real-time issues as they arise. Additionally, the Storage Engineering Manager is expected to be hands-on in all team activities such as performing root cause analysis, identifying areas for improvement, remediation of issues, and execution of tasks to complete project-based deliverables. Responsibilities Oversee Storage Engineering team Provide support for all storage related issues Respond to and assist in production operations in a 24/7 environment Provide support to and coordinate with engineering & operations staff Educate and mentor team members and operations staff Participate in on-call rotation for after-hours support Provide technical analysis, resolve problems, and propose solutions Participate as a resource for project driven initiatives Identify opportunities for automation of manual tasks Investigate and adopt new technologies/tools as needs arise Evaluate, test, and integrate new operating system versions, drivers, and patches Use the STAR method (Situation, Task, Action, Result) to provide examples of how the responsibilities are performed and measured Prioritize the most important and frequent responsibilities, and group them into categories if needed Knowledge and Experience Senior level experience with a variety of disk storage subsystems and SAN switches including EMC, Hitachi, NetApp, Brocade, and Cisco Experience leading a team of engineers Excellent verbal and written communication Experience in creating runbooks and documentation Top-tier critical thinking and problem-solving skills Ability to work in a service-oriented team environment Project Management, organization, and time management skills Customer focus and dedication to the best possible user experience Ability to communicate effectively with both technical and business resources Experience with shell scripting, automation, and reporting tools Desired Experience with creating Tableau dashboards Schedule This role offers work from home flexibility of 1 day per week. Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status. #LI-DR1 #LI-Hybrid