Manager, Street Operations Print (https://www.governmentjobs.com/careers/metrocouncil/jobs/newprint/4684282) Apply  Manager, Street Operations Salary $89,606.40 - $145,433.60 Annually Location Minneapolis, MN Job Type Full-Time Job Number 2024-00354 Division Metro Transit Department Distr Street Supv-Bus Transp. Opening Date 10/14/2024 Closing Date 10/28/2024 11:59 PM Central + Description + Benefits + Questions WHO WE ARE We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services.More information about us on our website. (https://metrocouncil.org/About-Us/The-Council-Who-We-Are.aspx) We are committed to supporting a diverse workforce that reflects the communities we serve. TheMetro Transit Divisionis one of the country's largest transit systems, employs more than 3,000 people, and provides ridership through an integrated network of buses, light rail and commuter trains, as well as a resource for those who carpool, vanpool, walk or bike in the Twin Cities. How your work would contribute to our organization and the Twin Cities region: TheManager, Street Operations directs and guides staff, administers policies, establishes departmental priorities, creates policies, manages projects and staff, has responsibility for overall operations of buses when on the street. The manager is accountable for the daily movement of all Metro Transit vehicles and operations with internal Metro Transit departments. This position is fully onsite and is based out of our Heywood Garage located in Minneapolis. The core hours are Monday through Friday. However, the incumbent of this role needs to have a flexible schedule as business needs could require working anytime outside of regular business hours including nights, weekends, and holidays. What you would do in this job + Represent Metro Transit in negotiations with city/county/state officials, police, contractors, neighborhood organizations, residents, businesses owners and other outside entities. This includes attending multi-agency meeting regarding high profile events such as construction projects, special events, and security events. + Represent Metro Transit and enforce established policies during projects and coordinating the response and cooperation in politically charged issues. + Perform regular field work using a vehicle, laptop and radio, to assess the overall performance of the transit system. This includes being visible in a vehicle, monitoring on time performance, monitoring systems such as Real Time Signs and other customer communications - postings at stops and assessing road conditions to prepare for meetings with city/county/state agencies to request transit advantages and stress the importance of public transit. + Manages the Street Operations Department by establishing and upholding Street Operations policies, procedures and goals. Write, review and approve SOPs and creates annual department goals using the Metro Transit Forward goals as a guideline. + Accountable for all on-street operational aspects of the transit system. Manager of Street Operations is responsible for any incident or event in the service area. This includes ensuring adequate coverage with staff to be able to respond in a timely manner and investigating service issues and approach governing agency to mitigate issues through various transit advantages. + Allocate equitable work assignment to Assistant Managers utilizing workload and area to ensure work completion is successful and timely. Manager must track projects for the nine-county metro area. These projects are delegated to Assistant Managers in order for the department to be effective. Monitor workload of each Assistant Manager to ensure they are all receiving the same opportunities to work towards career goals and to maintain positive morale. Track timelines for projects. + Monitor employee performance to ensure compliance with agency and department policies, procedures and goals. Document employee performance consistently and setting goals and expectations. Giving timely feedback to employees. Review and update SOPs to ensure employees have access to the most accurate information. What education and experience are required for this job (minimum qualifications) Any of the following combinations of progressive experience in transit, transportation management, or public safety in the transportation industry or a similarly related field that includes three (3) years of verifiable lead/supervisory experience and completed education in business administration, transportation, or a closely related field: + High school diploma/GED with ten (10) years of experience including three (3) years of verifiable lead/supervisory experience. + Associate degree with eight (8) years of experience including three (3) years of verifiable lead/supervisory experience. + Bachelor’s degree or higher with six (6) years of experience including three (3) years of verifiable lead/supervisory experience. License Requirements: + Valid driver's license and good driving record What additional skills and experience would be helpful in this job (desired qualifications): + Excellent communication skills, both written and oral. + Experience working in a unionized environment and knowledge of union labor contracts, specifically Transit Managers and Supervisors Association (TMSA) and Amalgamated Transit Union (ATU). + Experience managing budget and administration development, policy and procedure development, project management and coordination, and operations planning and performance management. + Experience with managing high profile events that include working with city/county/state officials, police departments, and community organizers. + Experience presenting to a high-level audience, small and large groups. + Experience working with Suburban Transit Authorities (STA's). + Excellent problem analysis and resolution skills. + Willingness to continue to grow, learn and excel in a leadership/management role with Metro Transit operations. + Experience fostering equity, diversity and inclusion competency and understanding. What knowledge, skills and abilities you should have within the first six months on the job: + Knowledge of Metro Transit policies, procedures, service and geography + Knowledge of Metro Transit labor contracts to include: ATU and TMSA + Knowledge of regional private provider relationships and contracts + Knowledge of ADA regulations knowledge. + Skills communicating in writing and verbally. + Skills in problem analysis and resolution. + Skills using a PC, Windows, Microsoft Office and several internal applications. + Skills presenting to a high-level audience: both individual and large groups. + Ability to establish and maintain good working relationships. + Ability to manage and prioritize several projects and tasks simultaneously. + Ability to align with the Metropolitan Council's leadership principles. + Ability to see both sides of issues and plan for either outcome. What you can expect from us: + We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area. + We encourage our employees to develop their skills through on-site training and tuition reimbursement. + We provide a competitive salary, excellent benefits and a good work/life balance. More about why you should join us! (https://metrocouncil.org/Employment/Benefits.aspx) Additional information Union/Grade: TMSA / Grade J FLSA Status: Exempt Safety Sensitive: Yes. Subject to random DOT drug tests. What your work environment would be: Position works in an office environment. Some travel to other facilities is required. Up to one third of the time this position works near moving parts or equipment, exposed to fumes or airborne particles, outdoor weather conditions and moderate noise. What steps the recruitment process involves: 1. We review your minimum qualifications. 2. We rate your education and experience. 3. We conduct a structured panel interview. 4. We conduct a selection interview. Once you have successfully completed the steps above, then: If you are new to the Metropolitan Council , you must pass a drug test (safety sensitive positions only), and a background check which verifies education, employment, and criminal history. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation. If you are already an employee of the Metropolitan Council , you must pass a drug test (if moving from a non-safety sensitive position to a safety sensitive position) and criminal background check if the job you're applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards. A driving record check and/or physical may be conducted if applicable to the position. This position involves access to Criminal Justice Information (CJI) as defined by the FBI CJIS (Criminal Justice Information Services) Security Policy. In accordance with section 5.12.1.1 of the FBI Security Policy, all applicants must agree to a state of residence and national fingerprint-based record check. If the result of the record check reveals criminal convictions, the nature and circumstances of those convictions will be reviewed by the Metropolitan Transit Police Department and/or the Minnesota Bureau of Criminal Apprehension to determine if access to Criminal Justice Information will be permissible. If it is determined that access to Criminal Justice Information would not be permissible, the candidate will no longer be considered for the position. IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration. The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply. If you have a disability that requires accommodation during the selection process, please email HR-OCCHealth@metc.state.mn.us. We believe our employees are a key to our agency's success! In order to attract and retain high quality employees, the Council provides a highly competitive benefits package both in choice and coverage levels. Some highlights about our benefits are listed below: + Guaranteed monthly retirement income through Minnesota State Retirement System pension fund + Opportunity to save additional funds for retirement on a tax-deferred basis through a voluntary deferred compensation (457) plan + Two or more medical plans from which to choose, with employer contribution towards premiums over 80% + Dental insurance, life insurance and vision insurance The following benefits are provided to all employees as part of working for the Council. You will have access to free: + Well@Work clinic + bus/rail pass valued at over $1200 per year + parking at many job locations + fitness centers at many job locations + Employee Assistance Program + extensive health and wellness programs and resources 01 Applicant Instructions: It is important thatyour application shows all relevant education and experienceyou possess. The supplemental questions listed below are to further evaluate your education and experience and to determine your eligibility for this position. Answer each question completely, and please do not type "see resume" otherwise your application will be considered incomplete, and you will not receive further consideration for this position. The experience you indicate in your responses should also be consistent with the Work History section of this application. If you attach a resume to your application, it will be reviewed at the education and experience review step. I have read and understand the above instructions regarding my application and supplemental questions. + Yes + No 02 How did youfirsthear about this job opening? + CareerForce Center + Community Event/Organization + Employee Referral + Facebook + Glassdoor + Indeed + Job Fair + LinkedIn + Metro Transit Bus Advertisement + Twitter + Website: governmentjobs.com + Website: metrocouncil.org + Website: metrotransit.org + Website: minnesotajobnetwork.com + Other 03 If you selected 'Other', please describe where you first heard about this job. if you selected 'Employee Referral' please enter the employee's first and last name, ID number (if known), and job title. Type N/A if not applicable. 04 Please select the option below that best describes your educational and work experience: + Bachelor's degree or higher in business administration, transportation, or a related field AND at least six (6) years of progressive experience in transit, transportation management, or public safety in the transportation industry or a similarly related field. + Associate's degree in business administration, transportation, or a related field AND at least eight (8) years of progressive experience in transit, transportation management, or public safety in the transportation industry or a similarly related field. + High school diploma or GED AND at least ten (10) years of progressive experience in transit, transportation management, or public safety in the transportation industry or a similarly related field. + None of the above. 05 Do you have at least three (3) years of verifiable lead/supervisory experience? For Metropolitan Council employees only: If you completed an approved Metropolitan Council leadership development/supervisory training program, you must attach your program completion certificate to your application. + Yes + No 06 If you answered yes to the previous question, please describe your lead/supervisory/management experience including total number of years of experience, total number of employees directly or indirectly supervised, what industry you supervised in, and what your focused responsibilities were. If this experience doesn't apply to you, type N/A. 07 Please describe the level of authority that your lead/supervisory/management experience had in the areas of budget and administration development, policy and procedure development, project management and coordination, and operations planning and performance management. If this experience doesn't apply to you, type N/A. 08 Please describe your experience working in a unionized environment including number of years of experience, your understanding of labor relations issues, number of years of contract interpretation and application, and understanding and application of grievance procedures. If this experience doesn't apply to you, type N/A. 09 Please describe the types of presentation(s) you have had to deliver including size of audience, who was your audience, what information you presented, and what tools and/or resources you used for the presentation. If this experience doesn't apply to you, type N/A. 10 Please describe your experience working with Suburban Transit Authorities (STA's) including the type of work performed and your role/responsibilities within the work. If this doesn't apply to you, type N/A. 11 Please describe your experience working with high profile events including the type of event(s), the groups worked with, your role and responsibilities including level of authority, and results of each example provided. If this experience doesn't apply to you, type N/A. 12 Please describe your experience fostering equity, diversity and inclusion competency and understanding including how you apply each. If this experience doesn't apply to you, type N/A. Required Question Agency Metropolitan Council Address 390 Robert St. N.St. Paul, Minnesota, 55101 Website https://metrocouncil.org Apply Please verify your email addressVerify Email