Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks, and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain, and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced, and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Our Direct-to-Consumer (DTC) portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal, and Sky. When you join our team, you'll work across our dynamic portfolio including Peacock, NOW, Fandango, SkyShowtime, Showmax, and TV Everywhere, powering streaming across more than 70 countries globally. And the evolution doesn't stop there. With unequaled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We're always looking for ways to innovate faster, accelerate our growth, and consistently offer the very best in consumer experience. But most of all, we're backed by a culture of respect. We embrace authenticity and inspire people to thrive.

Job Description

The US GST team is seeking a Manager, System Engineering & Reliability to support the system engineering and operations technologies for the NBC Digital Network Operations Center. This position manages a team of engineers that supports the digital facility, and related teams to bridge workflow between organizations including traditional broadcast and digital groups. This position will be responsible for proper communication, reliability and resiliency of our systems, networking and associated hardware operations. The role will work closely with the Director of System Engineering to plan, support and interact with digital partners and manage the support team and the maintenance of systems.

Primary Responsibilities

Lead the management team, operations, and support personnel to ensure the availability and reliability of NBCUniversal assets distributed to Peacock App and the end consumerManage on-site presence and escalation within digital operations, broadcast operations and transmission on all events in a tiered fashion for 24/7/365 operationsEnsure the 24/7 Engineering team is staffed and scheduled appropriately for multi-tier eventsExecutes engineering designs, plans, maintenance and other activities that result in a safe and reliable Digital operationResponsible for the configuration, maintaining and troubleshooting of all digital systems to ensure maximum reliability for all productions. Must have the ability to design, document and manage new technical systems as well as workflows.Foster an inclusive and collaborative work environment across teams and propositionsCoach, mentor, lead, train, and manage a diverse team for overall organizational successOperational knowledge of scheduling automation systems and full end to end digital workflow from signal acquisition to end user delivery, baseband a/v processing and signal flowAid in design, documentation and management of new technical systems (hardware and software based) as well as associated workflowsDocument and establish standard operating procedures, as well as best practicesTrack all device and related support data accurately and in a timely manner

QualificationsMinimum three (3) years’ experience leading a support team to effective issue resolutionComponent level and/or broadcast television engineering maintenance experience required with minimum experience of four (4) years in a broadcast environmentMust have knowledge of fiber optic technologies and coax video transport, MPEG 2 and 4 encoding and decoding, ASI, MPEG over IP, Dolby-E, MATV/ IPTV, multi-way processors, standards converters, matrix-based communications systems, and plant routing systemsKnowledge of HLS, DASH, h.264, h.265 technologies and systems for OTT delivery including metadata standards (i.e SCTE)Ability to create and comprehend signal flow documents (CAD) as well as systems level troubleshooting.Must be proficient with broadcast test and measurement equipment such as Leader Waveform Monitors, in addition to software such as MS Office, Visio, and AutoCAD.Excellent communicator able to manage highly technical operations teams while interfacing with Software Engineering, Operations, Live Production, and third party vendors.Excellent interpersonal skills.Position requires a cool, level headed individual who works well under the pressures of “live” television.Ability to prepare and present written and oral communications of complex technical natureAbility to escalate critical transmission problems calmly, quickly and efficiently in order to minimize disruptions and ability to work around failures to mitigate interruptions to Live productionsMay have night and weekend assignmentsDemonstrated ability to analyze, compile and deliver regular clear, concise reports detailing system performance and reliabilityStrong understanding of network infrastructure, topologies and protocols including IP Video technologiesAbility to manage an engineering team, capable of supporting many competing projects and priorities simultaneouslyFamiliar with project management software and methodologies

Eligibility Requirements:

Interested candidate must submit a resume/CV through www.nbcunicareers.com to be consideredWillingness to travel and work overtime, and on weekends with short noticeMust be willing to work in Stamford, CTMust have unrestricted work authorization to work in the United StatesMust be 18 years or olderStrong organizational skillsProficiency with AUTOCAD, MS Office Suite, Windows, Linux, Mac OS and Cloud solutions (i.e, AWS, GCP)Development or demonstrable both hardware and software troubleshooting experienceIt is the policy of NBCUniversal and NBCUniversal’ s affiliated businesses to consider all qualified applicants for employment without regard to race, color, religion, national origin, sex (including pregnancy) sexual orientation, age, disability, veteran status or other characteristics protected by law.

Additional Information

This position is eligible for company-sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $120,000-160,000. This role is bonus eligible.

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. 

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing [email protected].