Location(s):

United States of America

City/Cities:

Atlanta

Travel Required:

00% - 25%

Relocation Provided:

No

Job Posting End Date:

September 30, 2024

Shift:

Job Description Summary:

The Manager, Team Manager Sales Support is the first level of management over the Account Coordinators and will lead respective teams for the Sales Support Business Unit. Managers are responsible for consistent review of metrics including analyzing data, analyzing trends, and setting objectives for achieving operational results.  The Manager continuously evaluates processes and makes enhancement improvements to meet customer and sales needs. The Manager is accountable for hiring, staffing and the oversight of training to meet the needs of the business.

Key Activities

People leadership of team of 9-20 associates serving as single point of contact for cross organizational Sales, Operations, and Customers.Set performance metric goals and manage team to ensure meeting or exceeding operational goals. Use Thirsty, Tableau reports, PowerBI, and Quickbase Dashboards to monitor team member performance.Prioritize and oversee team members work to ensure high quality, speed, and service.  Utilizes specialized knowledge and functional expertise to evaluate performance and create onboarding/development training and tools to drive performance improvements.Build relationships and influence as a leader, seamlessly integrating into Customer and Account Teams, delivering value-added support for FSOP customers, sales and operations clients.Utilize critical thinking to understand different perspectives and ensure the right problems are being solved.Influence to lead the team through process improvements, training, and standardizing operations.  These initiatives drive streamlined operating processes and automations, reduce costs to serve, and develop associates.Budget management and resource staffing/capacity management.

Key Skills                                                                                        

Ability to build relationships, influence, and lead frontline, virtual workforce.Strong customer service, problem solving, issue resolution and communication skills.Building cross organizational partnerships with Sales, Operations, Equipment Supply Chain and Field Service Network staff.Knowledge of FSOP sales organization, equipment supply chain, full service vending and order management processes and systems.In depth, functional knowledge of the Account Coordinator role and tools to provide solutions for Customers.Maintain accountability through metrics/goals and help organization reach performance targets; use metrics dashboards to drive performance.Enterprise mindset, demonstrates curiosity and ability to align different perspectives toward shared goals.Strategic thinking with vision aligned to Sales Support goals of Simplify, Automate, and Invest.

Education Required:

High School diploma; GED equivalentPreferred Level: Undergraduate degree in Business Administration, Logistics, Supply Chain or equivalent work experience

Experience Required

3 years customer facing role1 year people leadership experiencePreferred Level:  3 years customer facing and people leadership experience

What We Can Do For YouIconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico.Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day.

Skills:

Pay Range:

$81,800 - $100,900

Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.