Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Technical Program Management

Overview:
Are you a technical program manager who wants to work for a company that offers above and beyond benefits including paid parental leave, flexible work hours, gift matching, and even volunteer incentives? Do you want to work in an inclusive and nurturing culture that encourages your own professional learning and development?

At Mastercard, our industry expertise is enhanced by our commitment to being a force for good in the world. We do well by doing good. Our core values of trust, partnership, agility and thoughtful risk taking are displayed in everything we do. Our culture of collaboration and inclusion makes our company the place where the best people choose to be. Come join us!

Program Overview:
The Sustainability and Innovations (S&I) Emerging Solutions (ES) area strengthens customer connection to the Mastercard brand while promoting doing good. The Donation Platform APIs are part of this strategy, offering a new way for issuers to integrate donation features into banking channels, enhancing brand loyalty and making it easier for consumers to contribute to causes despite time or financial constraints.

Role:
The ES Team is looking for a Manager, Technical Program Management responsible Technical Program Management (TPM) for leading a global team of individual contributors who are conceptualizing, rationalizing, and driving multiple simultaneous projects to deliver engineering work. This involves overseeing the planning, execution, and delivery of complex technical projects or programs, typically within software, hardware, or IT infrastructure development. A Technical Program Manager (TPM) bridges the gap between engineering teams and business stakeholders, ensuring that projects meet technical requirements, deadlines, and goals while aligning with broader business strategies.

In this role, you will:
•\tWorks across teams to organize and accelerate delivery, ensuring all teams are delivering in a coordinated manner 2
•\tTracks and manages manifest definitions, release integration, timing, scope and delivery
Provides ongoing updates (with data) on the state of delivery 4
•\tProactively manages all dependencies, ensuring all outputs are production ready at launch
•\tDrive overall strategy and teams inside and outside of your organization to deliver the expected results
•\tDevelop and communicate a vision that supports the broader departmental and organizational vision
•\tDeep understanding of the platform, the integration patterns, the organizational capabilities, and the company wide assets that can be leveraged to provide technical solutions to customer problems
•\tContinuously monitor and analyze key performance indicators on the organization’s score card and move them in a positive direction
•\tStay on top of tactical execution rigorously inspecting the delivery plans and execution metrics of your TPMs
•\tAdapt to shifting goals and activities while managing multiple activities in parallel
•\tManage escalations
•\tActively encourage the development of your technical staff
•\tDrives execution of an outcome from inception through successful delivery
•\tKeeps abreast of evolving technology landscape.
•\tUnderstands the needs of the engineers and technical operations teams who have to build, maintain, and operate the services and technical assets
•\tRegularly review metrics and proactively seek out new and improved data/mechanisms for visibility ensuring your program stays aligned with organization objectives
•\tPlays an active role in mentoring and recruiting others as well as ensuring your teams knowledge gaps are managed


All About You:
•\tDemonstrated ability to operate with independence and autonomy
•\tExperience defining and building cloud-native software products as a platform at scale with a deep understanding of those platforms capabilities and underlying technologies.
•\tDemonstrated experience breaking down problems, organizing work, planning sprints, and delivering technical programs in agile delivery models (scrum, Kanban, etc.)
•\tExperience working on programs to define and build cloud-native software products as a platform at scale
•\tEnjoys diving deep to understand of the platforms capabilities and underlying technologies.
•\tProven track record of data driven decision-making and applying continuous improvement methodologies across teams
•\tCan debate the delivery strategy with business teams, architects, engineers, and designers
•\tCan communicate to executives, peers, and staff with impact, eloquence, and authenticity
•\tDemonstrated experience building relationships, partnering with and influencing dependent teams while commanding the respect of the individuals you work with across the organization
•\tHuge plus if you have expertise in Payments, IaaS, PaaS, serverless technology, CI/CD, NoSQL databases, microservices APIs, and distributed systems operations in a DevOps model
•\tBS in engineering, computer science or related discipline.
•\tTechnical program delivery experience including time developing and testing software

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.