Description We are in search of a Manager, Technical Services to join our team in Cleveland, Ohio. In this role, you will play a critical part in managing and delivering Information Systems Service and Operations. Your primary responsibilities will include managing and supporting a variety of systems and technologies, overseeing software deployment and patching, and maintaining end-user computing devices. Responsibilities: • Oversee and manage Information Systems Service Delivery and Operations. • Support and manage end-user computing devices including Windows and Apple devices, Tablets, Mobiles, Printers, Scanners, and Copiers. • Handle incident management, asset management, and software deployment and patching. • Manage and support Microsoft 365 suite and business analytics tools such as Tableau and Power BI. • Oversee operations and support of IPTV systems, POS Systems, Surveillance and Access Control Systems. • Support baseball systems and technology, directory services (Active Directory / LDAP), file storage shares, and security. • Manage and support conferencing systems and cybersecurity training and awareness. • Maintain general knowledge of network communications and connectivity, and e-mail communications and connectivity. • Familiarize with various technologies including Virtual Desktop Infrastructure, E-mail Security and Archiving Gateways, Mobile Device Management, Facility and Service Management, Software as a Service, Voice over IP. • Ability to communicate effectively in English and Spanish is beneficial. Requirements • Candidate must hold a minimum of 5 years of experience in a relevant field. • Proficiency in Microsoft Windows Server is a must. • Experience with VMware is required. • Strong skills in Network Administration are essential. • Bachelor's degree in Computer Science, Information Technology, or a related field is required. • Proven ability to manage a team and lead projects. • Excellent troubleshooting and problem-solving abilities. • Familiarity with ITIL processes. • Strong communication and interpersonal skills. • Ability to manage multiple priorities and meet deadlines. • Demonstrated experience in managing technical services in a business environment. • Ability to work well in a fast-paced, dynamic environment. • Strong understanding of the latest technology trends and their application in a business environment. • Must be willing to continue learning and adapting to new technologies. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .