Job Description A growing cyber security company is looking to bring on a Manager of Technical Support. This is a new team and this person will be setting up processes, defining KPIs, and hiring a team. This is an opportunity to come in at the ground level and build out a technical support team that is supporting the company's SaaS product for their customers. This person will work closely with the R&D team, located abroad. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements - 3+ years of experience in a manager role overseeing technical support in an enterprise environment - Technical background and acumen; able to have technical conversations with the R&D team. - Ability to work on site in a hybrid schedule. - Some flexibility with hours, if needed. - Experience building out a team and creating processes, defining KPIs, etc. - Experience running a team that supports a vendor product for enterprise customers - Experience working for a Security or Cloud company null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.