Location(s):

United States of America

City/Cities:

Atlanta

Travel Required:

51% - 75%

Relocation Provided:

No

Job Posting End Date:

June 19, 2024

Shift:

Job Description Summary:

The Manager, Technical Training Delivery is specifically responsible for Equipment & Technical Training in North America on all Fountain Machine platforms including Freestyle and Legacy.  Instruction will be delivered on new and existing platforms to a regionally assigned grouping of Service Providers.  Specific responsibilities include, but are not limited to, delivering training in group settings virtually or in-person as well as working closely with SOMs and Service Provider leadership to analyze performance metrics, identify performance gaps, and recommend learning experiences to address those gaps.  Additional responsibilities include technical expertise and advising on equipment with non-technical associates.  This role requires up to 75% travel to conduct in-person workshops in addition to virtual class delivery from the Atlanta office.

What You’ll Do for Us

Provide support, mentorship, training, and guidance to individual service technicians as well as in a group setting.Build a positive learning and working relationship with service technicians.Serve as technical expert on all Coca-Cola dispenser equipment.Deliver virtual and in-person learning experiences using the latest technologies and adult learning methodologies.Employ effective coaching methodologies to analyze and diagnose performance gaps and prescribe a learning plan to address defined gaps.Conduct technical ride alongs with service technicians to gain insight into trends related to technical issues, consistent performance gaps, and opportunities to enhance existing learning experiences.Partner and collaborate with senior business leaders to understand and impact various performance metrics related to service technician performance.

Qualifications & Requirements

8+ years of direct technical experience with beverage dispensing equipment or demonstrated technical expertise in similar areas.5+ years of direct experience in individual and group coaching and facilitation in-person and in a virtual setting.3+ years of experience with data analysis and performance improvement plan or learning plan development.Ability to travel up to 50%.

What We Can Do for You

Large & Connected Network: Ability & exposure to cross-functional connected teams across the country & globe allow you to enhance and maintain global connections that allow us to move faster and learn from others.

Innovative Technology:  We utilize and lead the market with our large supply chain network and state-of-art technology we use each day.

Skills:

Agile Project Management, Change Management, Data Analysis, HR Process Improvement, Talent Development

Pay Range:

$100,000 - $122,000

Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

Annual Incentive Reference Value Percentage:

15

Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.