**Manager, Territory Service** Omnicell has a dynamic opportunity for a Manager, Territory Service who will directly select, develop, evaluate and manage our Technical Service Engineers (TSEs) in a specific geographic region. The Manager will ensure the efficient delivery of high-quality field service and customer satisfaction to our customers within a geographic region. As Manager, you will direct the coordination and delivery of field service and support services to customers. Support services activities include: break/fix repair, preventative maintenance, proactive service delivery, application of engineering updates, and other activities related to the customer’s service experience. **Responsibilities:** + Manage day-to-day support coverage (24 x 7 x 365). + Service issue follow-up as necessary + Receive and make calls to customers + Coordinate with TAMs as necessary + Manage TSEs in the geography to meet company guidelines for response time and service levels. + Provide TSEs with access to the necessary training + Provide development direction and opportunities for TSEs + Manage TSE account assignments + Manage logistical support for TSEs within the geography + Manage 3rd Party resources within the geography to meet company guidelines for response time and service levels. + Provide 3rd Party resource with access to the necessary training + Manage 3rd Party account assignments + Handle dispatch assignment questions from 3rd Parties + Review and approval of 3rd Party invoices + Communicate with the Sr. Manager, Territory Service and escalate as necessary any customer or personnel issues. + Interact with the Technical Assistance Center (TAC), Reverse Logistics (RL), and other Service functions to address specific customer issues. + Conduct regular TSE ride-along and customer site visits within the geography. + Interact with Sales Reps and Implementation Resources. + Participate in account review calls as needed + Coordinate on customer issues which involve Service, Sales and/or Operations + Monitor CRM and Reporting System for accurate reporting of customer service data within territory. + Analyze territory metrics and adjust service activities as needed. + Report monthly and quarterly metrics to the Sr. Regional Territory Service Manager. + Assign and evaluate MBO goals and achievements for TSEs. + Conduct annual performance reviews for TSEs. + Participate in cross-functional company initiatives. + Approve and monitor TSE expenses per company guidelines. **Note:** The selected individual must have a valid driver’s license with an acceptable driving record, be able to meet company’s insurance coverage requirements and have their own vehicle in acceptable working condition. **Required Knowledge and Skills:** + Effective communication skills (verbal/written) + Knowledge of CRM, ERP, Reporting Tools, Cloud-based systems, and MS Office **Basic Qualifications:** + Associate Degree with 4 plus years of demonstrated field service experience troubleshooting and repairing electro-mechanical systems + 2 years of management experience **Preferred Knowledge and Skills:** + Bachelor's Degree + Healthcare background + SAP, C4C, Tableau Reporting **Work Conditions:** + 50% Travel required + Home-based office + Management of a remote team + Security clearance may be required + On Call 24/7 Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.”   Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy.  Our guiding principles inform everything we do:  + As **Passionate Transformers** , we find a better way to innovate relentlessly.  + Being **Mission Driven,** we consistently deliver on our promises.  + Our **Entrepreneurial** spirit makes the most of EVERY opportunity for innovation.  + Understanding that **Relationships Matter** creates synergies that yield the greatest benefits for all. + **Intellectually Curious,** eager to think deeper to learn and improve. + In **Doing the Right Thing** , we lead by example in ALL we do.  We are deeply committed to Environmental, Social, and Governance (ESG) initiatives. Our ESG efforts focus on creating an inclusive culture and a healthier world. This includes our Employee Impact Groups, which foster diversity and inclusion, as well as our learning and well-being programs that support personal and professional growth. We also prioritize sustainability in our operations, aiming to reduce our environmental footprint and promote responsible business practices. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all. **About The Team** Omnicell is dedicated to fostering a diverse and inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at Recruiting@omnicell.com . At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations. Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward. Job Identification: 3837 Job Category: Customer Care Posting Date: 02/28/2025, 10:12 PM Job Schedule: Full time Locations: PA, United States Job Level: Supervisor / Manager All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.