We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html) **What you'll be doing** The Manager of Third Party Mutual Fund Operations is accountable for providing leadership and management of 18 team members within a complex operational unit. This includes employee development, mentoring and guiding team members to improve/enhance productivity along with providing industry, product and Broadridge and FIS Wealthware system specific training while developing problem-solving abilities in all team members. The role oversees day-to-day production activities, manages workflow, resource allocation, ensure policies and procedures are maintained and updated on a regular basis, completes various approvals activities, is responsible for reconciliations and attestations on suspense accounts, participates in all Audit meetings and activities(both external and internal). The incumbent manages all human resources requirements, establishes unit goals, promotes performance improvement and cost containment and champions service excellence principles for the delivery of all committed service level standards to our business partners and clients. The role manages all escalated issues to identify root cause and make appropriate decisions to resolve more complex issues, exercising independent judgement. The role requires you to have problem-solving ability. The Manager is responsible is responsible for managing losses for all the branches as well as internal departments. The Manager is responsible for updating all vacation and rotation trackers which includes staff huddle rotations along with being responsible for various management tracking that needs to be updated such as projects and initiatives, OLMS and error tracking. The role ensures the correct oversight is maintained and validates and verifies team members staff statistics on ControliQ on a daily basis where they are also responsible for building the load board for the following week and quarterly presentations. _At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview._ **How You’ll Succeed** + **Client Experience -** Ensure the consistent delivery of high quality service through service excellence principles to meet or exceed the expectations of internal business partners, and ultimately go above and beyond service standards in order to exceed the expectations of our clients. + **Results Driven Leadership -** Build a culture of collaboration to deliver quality standards with minimal overtime and monitor, delegate and distribute workload to ensure efficient and equitable workflow. + **People Leadership** - Lead, motivate, mentor and guide staff providing regular coaching and feedback to ensure employees are capable of performing at or developing to the necessary standards; provide industry specific expertise to resolve complex issues and develop problem-solving capability within all team members. **Who You Are** + **You are a bold and authentic leader.** You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams. + **You look beyond the moment.** You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible. + **You put our clients first.** You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do. + **You're driven by collective success.** You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life. + **You embrace and champion change.** You'll continuously evolve your thinking and the way you work in order to deliver your best. + **Values matter to you.** You bring your real self to work and you live our values – trust, teamwork and accountability. **What CIBC Offers** At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. + We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. + Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. + We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions **What you need to know** + CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com + You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. + We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. **Job Location** Toronto-81 Bay, 27th Floor **Employment Type** Regular **Weekly Hours** 37.5 **Skills** Analytical Thinking, Business Operations, Mentoring Staff, Operations Management, Operations Support, People Management, Prioritization, Process Improvements, Resource Allocation At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.