IAA, an RB Global, Inc. company is seeking a Title Center Manager 

IAA, certified as a Great Place to Work®, is a leading global marketplace connecting vehicle buyers and sellers. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. Headquartered near Chicago in Westchester, Illinois, IAA has nearly 3,600 talented employees and more than 200 facilities throughout the U.S., Canada and the United Kingdom. 

The Title Center Manager is responsible for the oversight, supervision and development of a high-perfomance team within the Title Center. The Title Center Manager ensures Service Level Agreements (SLAs) are met and processing timelines and compliance coinside with applicable state and federal laws. They may directly supervise first line supervisors as well as hourly employees. 

  

Responsibilities include (but are not limited to the following): 

Manages Title Center services and handles all critical items or delegates to the supervisor(s) as appropriate 

Assists in the timely and efficient flow of all necessary documents in accordance with applicable codes 

Manages staff and monitors their work to ensure accuracy and completion of tasks 

Hires and manages performance of title center employees 

Monitors productivity and efficiency through the dashboard, automation and title tracker platforms 

Schedules time off and monitors attendance. Approves timecards 

Responsible for running and reviewing several reports related to title center metrics 

Resolves employee conflicts 

Enforces company policies and procedures and sets example and expectations for team 

Conforms to audit requirements and implements changes/procedures as directed by audit results 

Assists Salvage Providers, Title Processors, and IAA branches with any DMV questions or processes 

Organizes and leads groups doing large title projects such as unobtainable title bulk projects and old inventory at DMV 

Processes all salvage and non-repairable reversals or any other escalated file through coordination with DMV 

Monitors and updates Vehicle Industry News memos from DMV 

Oversees training of new Title Specialists and DMV Processors 

Monitors DMV inventory supplies and communicates with DMV Vendor/ DMV to gain additional secured forms 

Develops working relationship with Salvage Providers and various DMV units 

Conducts regular meetings with all department personnel to communicate policies and procedures and review issues or opportunities 

Develops progression plan and works to support employee growth and development goals 

Works closely with Senior Manager on reporting and communicating status, needs and resources 

  

Job Requirements: 

2+ years of project lead or supervising experience 

3+ years State/National title processing or related experience 

Excellent ability to multi-task and manage competing priorities to meet deadlines 

Strong customer service, organizational, and interpersonal communication skills 

Flexibility and ability to adapt to a fast-paced culture, changes in the environment and shifts in priorities 

  

In return for your excellent skills and abilities, we offer a benefits package including: health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays and vacations. 
 
IAA is committed to providing equal employment opportunities regardless of race, religion, creed, color, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, veteran status, citizenship status, or marital status.