Req #: 243853 Department: UW MEDICINE IT SERVICES Appointing Department Web Address: http://uwmits\_hires.uwmedicine.org/ Job Location Detail: **HYBRID - Primary work location is at the Safeco Plaza Building on the corner of 4th and Madison in downtown Seattle** Posting Date: 02/25/2025 Closing Info: Open Until Filled Salary: $12,084 - $13,750 per month Shift: First Shift Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, **click here.** **UW MEDICINE IT SERVICES** has an outstanding job opportunity for a **Manager, Training** position. **You will manage a GREAT, high performing, high functioning team made up of well-seasoned, expert trainers!** **WORK SCHEDULE** + 100% FTE – 40 hours per week + Day Shift – UW MEDICINE ITS SERVICES CORE HOURS ARE 08:00 – 17:00 (PST), Monday-Friday **DEPARTMENT DESCRIPTION** **UW Medicine IT Services (ITS)** is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), Valley Medical Center (VMC), UW Medicine Primary Care (UWMPC), UW Physicians (UWP), UW School of Medicine (SOM), and Airlift Northwest (ALNW). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission. **POSITION HIGHLIGHTS** + Hybrid opportunity + Values-based work environment + Active departmental Equity, Diversity, and Inclusion Committee + 15 days of vacation your first year – Also, 12 days of sick time, 1 personal holiday, and 11 paid holidays each year + 100% matching, 100% immediately vesting 403(b) **PRIMARY JOB RESPONSIBILITIES** + Managing training program development and delivery for Epic Electronic Health Record applications, Enterprise Revenue Cycle, and other clinician facing technologies + Leading and developing program staff, including Training Specialists, and one or more of the following: Super User Adoption Specialists, Training Logistics Coordinators, and/or Education Technology Specialist/Instructional Designers + Recruiting, hiring, developing, and managing corrective action for assigned training program staff + Managing relationships with project teams, leadership committees, clinical leadership, site coordinators, and external vendors + Working with all levels of operations to identify training needs, coordinate training approach and goals, and assess and administer training plan + Overseeing Training Specialists and other program staff in the design and delivery of learning solutions to meet training needs and ensure high quality, relevant, and effective education for users + Reviewing and analyzing reporting metrics, recommending interventions, and monitoring analytics for improvements + Overseeing the development and maintenance of standardized and UW Medicine branded training materials, including templates and operational documentation required by auditors + Leading projects for training enhancements, upgrades, new applications, and educational development in coordination with the Project Management Office and other ITS departments + Researching and recommending new educational technologies and curriculum delivery methodologies that increase learning effectiveness and lower information systems training costs **REQUIREMENTS** + Bachelor’s degree in Business Administration, Education, Instructional Design, Technical Writing, English, Clinical Informatics, Healthcare, Communication, Technology, or related field or equivalent combination of education/experience + 6+ years of experience which should include: + 4+ years’ experience mentoring, leading, or managing technology and/or business professionals + Demonstrated management and leadership capabilities with proven ability to influence in matrix environment + Proven ability to make administrative/procedural decisions and provide guidance and leadership to staff + Demonstrated experience developing and implementing a comprehensive training program in a complex healthcare environment, inclusive of:o Targeted objectives, such as enhancing productivity, improving work quality, and building firm loyalty and employee moraleo Integrated information technology solutions with end user workflow and process design + 4+ years clinical experience or Educator/Trainer experience, including conducting instructor-led training for adults + 4+ years EHR experience (preferably Epic) as a user, analyst, or trainer + Expert skill in designing and developing curricula in a complex environment, using standardized design methodology, and integrating technical solutions with end user workflow + Expert knowledge writing, proofing, and editing courseware content for grammar, accuracy, and clarity + Strong knowledge of adult learning theory, group dynamics and facilitation, needs analysis, program design, and evaluation, and change management + Strong knowledge of evolving technology and ability to adjust training plans with advancements in analytics and artificial intelligence + Demonstrated, progressive experience managing multi-year, complex training projects, preferably in support of an application implementation + Ability to develop detailed training project plans that integrate and coordinate with master project plans + Familiarity with industry-available media and education delivery processes (e.g., eLearning) used to develop comprehensive training programs that provide the best available training solutions to meet a variety of end user constituencies + Experience using learning management systems and how the systems can be leveraged to facilitate end user training delivery, course registration, competency testing, and related functions + Knowledge of continuous process/quality improvement processes and their application in creation of education programs that are evidence-based, data driven, and outcomes oriented + Proficiency with MS Office, knowledge of Information Technology Software Implementation Lifecycle + Broad understanding of learning processes and tools, such as needs assessment, task analysis, instructor-led and web-based curriculum design, training operations, and logistics **ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER** UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. **Become part of our team. (https://www.uwmedicine.org/jobs)** Join our mission to make life healthier for everyone in our community. University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.