The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering our professionals with the resources they need to solve critical problems and shape the future of our business, which is why we need you. 

We are seeking a dynamic individual who is passionate about delivering quality service to our customers and distribution channels. As the Manager, Underwriting, we’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

Position Responsibilities:

Underwrite cases to ensure satisfactory services are delivered within agreed turnaround times.

Handle and resolve problem cases skillfully and independently.

Handle enquiries from distribution channels via phone and/or email.

Conduct and arrange training for distribution channels.

Perform timely updates of the underwriting guidebook and forms.

Support benchmarking of competitors’ practices, delivering recommendations to enable the upgrade of existing guidelines.

Ensure underwriting standards and practices comply with audit guidelines and regulatory requirements.

Participate in product development and/or projects as required.

Travel to HK may be required.

Required Qualifications:

A degree holder with a minimum of 6 years of relevant working experience, preferably in the life insurance industry or medical field.

LOMA qualification; FLMI is preferred.

High attention to detail, excellent organizational skills, and strong problem-solving abilities with a customer-centric mindset.

Excellent interpersonal and communication skills, a positive attitude, high level of engagement, and strong collaborative skills.

Ability to work under stress and tight schedules.

Good command of spoken and written English and Chinese.

Proficiency in Word, Excel, PowerPoint, and Chinese word processing.

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement