Manager, Workforce Planning & Insights Austin,Texas,United States Corporate Functions Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things. The Apple Store Online Operations team is seeking a Manager of Workforce Planning & Insights to lead and expand analytics capabilities within our Workforce Strategy & Analytics (WSA) team. Reporting to the WSA Leader, the ideal candidate is an innovative, data-driven, and detail-oriented leader passionate about driving operational improvement. With expertise in data management and analytics, you collaborate with business partners to translate data into actionable insights. Join our team and help ensure that data is effectively used across the organization to optimize processes, improve performance, and foster a culture of data-driven decision-making. **Description** In this role, you will manage, lead, and grow the team responsible for using data to forecast work, propose staffing plans, and balance cost, quality, and agility considerations to optimize workforce performance. Additionally, you will drive our ASO Operations data strategy, collaborating with cross-functional partners to define key performance indicators (KPIs) and business metrics, while building a common data foundation that supports robust reporting and analytics. Responsibilities include: Team Leadership and Development: Foster a positive and motivating work environment by promoting teamwork, diversity, inclusion and focusing on positive employee relationships. Coach, guide and develop each individual in their growth and career journey. Oversee Analysis: Define and implement scalable management systems that provide in-depth analysis support across ASO Operations, delivering actionable insights and strategic recommendations to improve agility, workflow efficiency, and workforce effectiveness. Drive Data Strategy: Collaborate closely with ASO Operations stakeholders to prioritize data requirements and partner with technical experts on the development of a data warehouse that effectively surfaces and identifies operational bottlenecks. **Minimum Qualifications** + 5+ years of experience in data management, business intelligence, or analytics, with at least 2 years in a leadership role + Excellent communication skills, translating complex data concepts into clear, actionable insights for business leaders + Success working effectively in a highly cross-functional environment, collaborating with diverse teams + BA/BS in Business Management, Engineering related degree, or equivalent work experience **Key Qualifications** **Preferred Qualifications** + Demonstrated expertise in interpreting large and complex datasets using advanced analytics techniques (e.g. AI/ML, optimization models) and tools (e.g. Python, SQL, R). + Experience as a trusted analytical advisor, with the ability to influence strategic decisions at senior leadership levels. + Experience in developing and implementing data strategies and managing data governance frameworks. + Leads by example, mentors, and develop team members, encouraging a high-performing team culture. + Experience in workforce planning, staffing optimization, or resource management + MBA/MA or advanced degree. **Education & Experience** **Additional Requirements** + Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) **Apple Footer** Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) . Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) . Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) . Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .