The Manager, On-Site Experience is responsible for managing the associate experience in our headquarters and market offices. This will include the maintenance and ongoing upfit of these spaces to meet the growing needs of the teams using them as well as providing engaging activities to foster and build company culture.
Primary Accountabilities:
General
Create and execute the standards of experience for our headquarters and market offices, and ensure a consistent level of experience.
Partner with local leaders at remote offices for execution as new enhancements are rolled out.
Lead Building Services team to execute needed day to day tasks in our headquarters located in Winston Salem NC.
Associate Experience & Engagement (60%)
Create a welcoming and engaging environment for all associates, visitors, and guests.
Foster a positive associate experience by assisting HR and Communications with organizing and managing engagement activities, including team-building events, recognition programs, and social gatherings.
Partner with local leaders to coordinate and execute associate experience initiatives, ensuring alignment with company culture and values.
Manage internal communications related to office events, engagement programs.
Coordinate the setup and execution of in-office events, including AV setup and technical support for presentations and virtual meetings.
Provide direction to ensure AV tools are effective and used to enhance in office experiences.
Collaborate with HR and leadership teams to enhance the overall associate experience, including the onboarding process, workspace setup, and associate feedback.
Actively contribute to creating an innovative, engaging, and vibrant office environment that promotes collaboration and productivity.
Monitor associate needs and feedback to continuously improve office culture, space functionality, and engagement.
Provide experiences within the space that help serve as a cultural anchor for the associates.
Promote environmentally friendly practices within the workplace, including energy and waste management initiatives.
Maintain a high level of service in the support of internal and external events.
Provide leadership and guidance on the best way to execute events to meet objectives.
Partner with Internal teams to manage and maintain AV systems, including technology related to video conferencing tools.
Troubleshoot AV issues quickly to minimize downtime and ensure high quality meeting execution.
Coordinate with external vendors for advanced AV equipment or specialized technical support.
Stay updated on the latest AV technologies and best practices to enhance technical capabilities.
Office Operations, Maintenance, and Vendor Management (40%)
Manage relationships with service providers to ensure smooth daily operations.
Plan and execute office layout improvements, ensuring ergonomic, safe, and efficient workspaces that optimize employee workflows.
Manage office-related expenses, maintaining budget controls for supplies, furniture, and services.
Facilitate regular inspections and proactive maintenance to keep offices in optimal condition, ensuring facilities are compliant with health and safety regulations
Ensure facilities are secure and equipped with necessary safety measures.
Partner with landlord personnel to manage day to day activities.
Ensure excellent working conditions and cleanliness.
Maintain operational effectiveness of furniture and equipment.
Ability to travel nationally and internationally up to 30% of the time.
Management/Supervision:
Responsible for selection and hiring of qualified staff, ensuring an effective onboarding experience, providing comprehensive training and regular feedback.
Accomplishes staff results by communicating job expectations, planning, monitoring, and appraising job results; coaching, counseling and disciplining employees; developing, coordinating, and enforcing systems, policies and procedures, and productivity standards.
Establishes annual targets and objectives for the department based on the organization’s strategic goals.
Responsible for achieving organizational performance and retention goals, including timely completion of performance evaluations.
Required Qualifications:
An associate degree from an accredited college required, Bachelor’s Degree preferred
8-10 years of related work experience in business, logistics, or facilities management
Excellent written and verbal communication skills with the ability to communicate with confidence, clarity, and focus; able to convey concepts and considerations to non-technical and technical experts alike
Leadership skills with the ability to collaborate and build relationships across organizations, bridge gaps between teams, and successfully influence without authority
Proficiency in Google Suite
Proficiency in project management
Knowledge of health, safety, and environmental regulations
Valid and unrestricted driver’s license in the state of residence
Individual Competencies:
Teamwork: Builds relationships and works cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually beneficial partnerships, leverage information and achieve results.
Communication: Giving and receiving messages and information in written, oral, and visual formats in a clear and concise way for a complete understanding of meaning and intent.
Problem Solving: Gathers and analyzes information to generate and evaluate potential solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information.
Establish Focus: The ability to develop and communicate goals in support of the business' mission.
Integrity: Gains the trust of others by taking responsibility for own actions and telling the truth.
Negotiation: Effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties.
Business Acumen: Understands and is aware of how to think about and successfully make the right business decisions through the utilization of industry-specific knowledge and skills and strategic thinking tools and skills.
Vision & Strategy: Takes a long-term view and builds a shared vision with others while positioning the organization for future success by identifying new opportunities, formulating objectives and priorities, and implementing plans consistent with the long-term interest of the organization in a global environment.
The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
While performing the duties of this job, the associate is:
Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.
Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.
Occasionally required to stand, kneel or stoop, and lift and/or move up to 50 pounds.
Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.
Safety:
Support a safe work environment by following safety rules and regulations and reporting all safety hazards.
As an Inmar Associate, you:
Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.
Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results.
Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.
Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.
We are an Equal Opportunity Employer, including disability/vets.