Our client are currently seeking the skills of a Manager: Early Stage Collections to be based in Pretoria

 

Main job function 

To ensure company delinquency targets are achieved and bad debt minimized To ensure continuous operational performance of a collections department committed to operational excellence and promoting best use of systems/technology To ensure quality assessment standards are maintained and compliance with appropriate policies and procedures. To implement strategies under the direction of the Director Collections that minimize arrears, and maximize collections on accounts where balances are at risk or in arrears. · To promote an environment committed to the development of its people. To manage the day to day operations of the collections call centre (early stage outbound and inbound), ensuring processes and procedures are followed. Manage core collection activities within the collections department to ensure all duties are carried out effectively and targets are met. To ensure all staff understands and practices the established collections processes. To pro-actively manage the development of the collection team, ensuring relevant training and support is provided to maximise individual and departmental performance, creating opportunities that facilitate succession planning. Monitor absence, late coming and attrition rates and where required take proactive steps to ensure department targets are maintained/exceeded To prepare and deliver annual performance development plans for Collection Supervisors within their reporting line. To analyse portfolio and operational performance in conjunction with other managers within the company to identify areas of improvement under the direction of the Director Collections. To liaise with other Managers within the department/company, to maximise efficiency, collection performance and minimise bad debt exposure. On an ongoing basis, assessing the effectiveness of the existing collection processes and procedures and recommending changes as appropriate to the Director Collections. · Keeping up to date with new technology and legislation changes, taking advantage of any changes to maximise collection performance. To carry out any other duties as specified from time to time in accordance with the company’s business objectives. Problem solving with a large team aimed at maintaining a motivated and performing team. Recruitment and selection of staff who meet the business competencies and values Drive both the Technical and Soft Skills training of the Collections Team Performance Management and IR ensuring compliance with all company policies and procedures and aligned with the company values Promptly identify and communicate concerns to the relevant Dialler support teams Troubleshoot on the Collections strategy, proposing new ideas and formats aimed at driving collections performance

Qualifications 

Matric

 Criteria 

Will have a minimum of 5-7 years knowledge and experience as an operational Collections Manager Will have a minimum of 7 years collection industry knowledge and experience, with proven ability to achieve or exceed the targets set. Ideally, will have experience in the roles of Collections Agent and Collections Supervisor, learning from the ground up. Will have an in-depth knowledge of collection techniques. Will have extensive experience of managing the activities of collection operations, ensuring appropriate planning and prioritization of activities with sufficient resources to achieve the Company objectives that have been set. Will have proven ability in handling objections from staff and customers and also be an excellent problem solver. Will have proven knowledge and experience of managing, appraising, training, coaching and developing staff within a collection operation. Will have proven ability to implement change in a positive and enthusiastic manner, to facilitate operational success of any initiatives implemented. Will have proven ability to analyze management reporting recommending alternative courses of action to the Director Collections to improve the efficiency and/or effectiveness of the collection operation to maximize collection performance.

 

 

A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.