GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report onsite at the GM Global Technical Center - Estes Engineering Center at least three times per week minimum or other frequency dictated by the business.
We are seeking a dynamic Manager to lead a team of Service Information Developers within the Service Diagnostics and Programming team. This role involves driving the modernization of diagnostic and electrical service information and ensuring first-time quality of repair, diagnosis, and programming for General Motors vehicles globally. As software complexity and vehicle updates accelerate, the manager will identify and implement process improvements, including automation and streamlining workflows, to meet the evolving needs of service professionals. Key responsibilities include collaborating across organizations to ensure service readiness for vehicle launches, managing timelines and risks, addressing programming and diagnostic issues in customer vehicles, and fostering a high-performing team by setting clear goals and removing obstacles. This is an opportunity to shape the future of service diagnostics and support excellence in vehicle serviceability.
This is a manager position, responsible to lead a larger team of Service Information Developers and modernization of Diagnostic and Electrical Service Information within the Service Diagnostics and Programming team. This team leads integration of service diagnostic and programming instructions for General Motors globally focused on first time quality of repair, diagnosis, and programming in the service environment. The workload for this team has increased significantly in recent years as software complexity and rate of change has increased dramatically for customer vehicles.This manager will need to look for opportunities to streamline processes by automating processes and eliminating handoffs or redundancies across the company to meet the needs of technicians and service professionals.Responsibilities
This manager is responsible for collaborating with peers in various organizations to ensure programming and diagnostic serviceability first time quality on upcoming, new, and legacy programs. They will define critical timelines for new and major launches and balance workload and risk across the team to meet those deliverables. They will ensure service readiness leading up to ship to commerce through analysis, testing and resolution of issues. This manager will monitor and drive resolution of programming and diagnostic issues in customer vehicles. The manager for this team is responsible for setting the goals, vision and eliminating roadblocks for a high performing team.Additional Job DescriptionRequirements
Bachelor of Science degree in Electrical Engineering, Software Engineering, Computer Science, or other degree with relevant experienceMinimum 8 years of experience within automotive diagnostic, programming, software, controls, or related areasDemonstrated analytical, problem solving, and root cause analysis skills, especially where problems are unusual and ambiguousProven results on large or complex project by managing and measuring work through metrics, data, and results with autonomy and accountabilityPreferred Qualifications
Master’s degree in a related fieldLeadership experience of teams of engineers responsible for developing and testing softwareExperience supporting dealerships or independent aftermarket service professionalsExperience with vehicle electrical architecture requirements or designUnderstanding of the software release processControls integration or calibration experienceDFSS Black Belt CertificationCompensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington
Compensation: The expected base compensation for this role is: $143,200 - $219,400 . Actual base compensation within the identified range will vary based on factors relevant to the position.Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays.About GMOur vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join UsWe aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Benefits OverviewThe goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.