Introduction Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview As a member of Gallagher Bassett Claims & Operations leadership team Manager –Workforce Optimization & Claims Operational Analytics is responsible for utilizing data to develop comprehensive models to optimize and forecast workforce capacity to meet business objectives. Reporting to Vice President – Workforce Optimization & Operational Efficiency Management, Manager - Workforce Optimization & Claims Operational Analytics will oversee data-driven management of the staffing and capacity models to ensure alignment with service levels, client requirements, and operational objectives. In addition, this role will support corporate initiatives focused on improving operational processes and process improvement strategies using technological tools to streamline processes. Location: Remote How you'll make an impact Analyze trends and other operational data to maintain accurate staffing models and workforce management tools Provide ongoing analytics to track workload distribution, productivity, and spans of control, Oversee real-time staffing and capacity performance to maintain organizational standards Provide guidance to the team members responsible for day-to-day model management Participate and support continuous improvement initiatives and leverage technology, analytics, and new products and services to improve client and employee experience Using existing platforms, provide claims operational analytics to the executive leadership in support of organizational objectives Collaborate with teams to identify opportunities to introduce process automation and efficiency gains throughout the operation using Microsoft PowerApps Generate actionable insights and make recommendations for improvement Support initiatives to improve resource utilization, enhance productivity and streamline workflows Support business design and deployment of custom PowerApp applications tailored to workforce needs and focused on efficiency gains Collaborate with IT resources on all aspects of design, development and deployment of the PowerApp platforms Perform other duties as assigned Reports to: Vice President - Workforce Optimization & Operational Efficiency Management About You Bachelor’s degree in actuarial sciences, Data Sciences, Mathematics, Business Analytics, or a related field and a minimum of 5 years related experience required. Minimum of 3 years of leadership experience preferred Insurance or Third Party Administration experience strongly preferred Proven experience in property & casualty claims operational analytics Experience with data visualization tools and advanced Excel skills required Strong analytical, quantitative and problem-solving skills with ability to innovate using technology Exceptional communication and interpersonal skills Proficiency in all Microsoft Office Products, including PowerApps Strong analytical skills with ability to identify trends and develop solutions Detail-oriented, organized, proven quality-focused leader Experience working across multiple teams and building consensus #LI-JA1 Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements and Pay Disclosure Statement Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.