More than 5 years of experience in IBM Sterling suite as functional consultant
Expertise in implementing IBM Sterling OMS solution to support multi-brand, multi-region, multi-channel
Sound knowledge of key Foundation modules like Distributed Order Management, Supply Collaboration, Global Inventory Visibility, Payment Processing, Reverse Logistics
Deep knowledge with RCP COM, RCP SOM and Web store application frameworks
Knowledge of cloud technologies, web technologies, application servers like WebLogic and WebSphere.
Experience in integrating IBM Sterling OMS with eCommerce systems, Product management Systems, Payment Gateway, Tax engine, Fraud solution, WMS etc
Knowledge / experience in Omnichannel eCommerce implementation.
Experience in developing Java-based extensions and integration interfaces for Sterling OMS
Familiarity with full stack, including protocols and web server optimization techniques
Rich experience in gathering functional requirements, defining custom interfaces, data flow diagrams and functional designs.
Responsible for analyzing and documenting business needs, system integration, solution design / mapping and data requirements.
Good planning and time management skills and ability to multitask many different priorities in a fast-paced environment
Excellent verbal and written communication skills with proven ability to collaborate with internal and external stakeholders
Ability to work independently with minimal direction
Strong sense of accountability and ownership.
(1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.